Member Service Representative (Teller)- Parks Hwy.

CU1 Careers • Wasilla, AK

13d • Onsite

About The Position

MAC FCU, a division of Credit Union 1, is seeking a Member Service Representative (Teller) to build personal connections with new and existing credit union members. The role serves as an important point of contact, responding to member inquiries accurately, professionally, and promptly. The representative identifies members’ service and product needs and represents the MAC FCU brand with care.

This is an on-site position at the Parks Hwy. Branch at 2700 E. Parks Hwy. in Wasilla. The representative may be expected to travel to and cover other branches within the Mat-Su network. The pay range is $20.00 to $29.67 per hour. The position is open until filled.

Requirements

• One to three years of similar or related customer service experience, such as retail, hospitality, call center, or sales experience.
• High school education or GED.
• Ability to build relationships, solicit cooperation, and handle first-level conflict resolution.
• Ability to communicate with diplomacy and tact and exercise discretion with confidential matters.
• Basic math skills, correct spelling, and a foundational understanding of computers.
• Ability to read and accurately follow written and verbal instructions.
• Clear, effective verbal communication skills and the ability to present information logically and understandably.
• Ability to work independently with minimal supervision and collaboratively as part of a team.
• Professionalism and composure when interacting with people from diverse backgrounds.
• Commitment to exceptional member service and discretion.
• Ability to manage stress, meet deadlines, maintain accuracy and quality in a fast-paced environment, and prioritize shifting responsibilities.
• Regular, reliable, and punctual attendance.
• Legally authorized to work in the United States without restriction; visa sponsorship is not provided.

Responsibilities

• Initiate contact with members and provide prompt, efficient, courteous, and professional service.
• Research member requests and manage the transfer of information.
• Maintain working knowledge of member-facing departments to respond to member requests and inquiries.
• Assist members with transactions and services, including transactional and account-opening services.
• Maintain knowledge of primary deposit and lending products and services.
• Cross-sell products and services and educate members on remote services.
• Communicate effectively with Credit Union employees to coordinate and exchange information in support of credit union goals.
• Strive to continuously improve processes and service quality.
• Follow MAC FCU policies and procedures and applicable federal, state, and government regulations and guidelines.

Benefits

• Multiple medical plan options, including PPO and HSA-qualified plans.
• Dental and vision coverage.
• Services supporting mental and physical health.
• Employer-paid life insurance, disability coverage, and AD&D coverage.
• Voluntary critical illness, accident, and hospital indemnity plans.
• 401(k) retirement plan with company matching contributions.
• Profit-sharing contributions.
• Generous paid time off.
• Access to CU1's accredited early learning center in Anchorage, Alaska.
• Employee loan and mortgage discounts.
• Education assistance.
• Volunteerism and community engagement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED