Member Service Representative (Teller)- Parks Hwy.

Credit Union 1 Alaska•Wasilla, AK

13d•$20 - $30•Onsite

About The Position

MAC FCU, a division of Credit Union 1, is hiring a Member Service Representative to build personal connections with new and existing members and assist with inquiries accurately, professionally, and promptly. The role represents the MAC FCU brand by identifying members’ service and product needs and providing quality, caring assistance. The position is based on-site at the Parks Hwy. Branch in Wasilla, Alaska, and may require travel to cover other branches in the Mat-Su network. The role provides transactional and account-opening services, supports members with requests, and helps them understand primary deposit and lending products, services, and remote-service options. It also involves coordinating with Credit Union employees, contributing to continuous improvement in processes and service quality, and following credit union policies and applicable regulations. Work is typically indoors in a quiet, climate-controlled office. The job is primarily sedentary and involves frequent use of standard office equipment and working at a computer for extended periods. Extended hours or off-site travel may be required at management’s request. Regular, reliable, and punctual attendance is essential.

Requirements

One to three years of similar or related customer service experience, such as retail, hospitality, call center, or sales experience.
High school education or GED.
Ability to build relationships, resolve first-level conflicts, and solicit cooperation.
Ability to handle confidential discussions with diplomacy and discretion.
Ability to work independently with minimal supervision and collaboratively within a team.
Ability to read and follow written and verbal instructions accurately.
Basic math skills, correct spelling, and a foundational understanding of computers.
Clear verbal communication and the ability to present information logically and understandably.
Professionalism and composure when interacting with people from diverse backgrounds.
Commitment to exceptional member service and confidentiality.
Ability to manage stress, meet deadlines, maintain accuracy and quality, prioritize, and handle multiple shifting responsibilities.
Ability to sit, stand, and bend with minimal physical exertion; occasional lifting of items up to 20 pounds; and ability to climb and descend stairs in emergencies.
Ability to work on a computer for extended periods, typically six to eight hours per day as needed.
Legally authorized to work in the United States without restriction; visa sponsorship is not provided.
Selected candidates must complete a criminal background check.

Responsibilities

Initiate contact with members and provide prompt, efficient, courteous, and professional service.
Research member requests and manage the transfer of information.
Maintain working knowledge of member-facing departments to respond to member requests and inquiries.
Assist members with transactions and services, including transactional and account-opening services.
Maintain knowledge of primary deposit and lending products and services; cross-sell products and services and educate members about remote services.
Communicate effectively with Credit Union employees to coordinate and exchange information in support of Credit Union goals.
Strive to continuously improve processes and quality of service.
Follow MAC FCU policies and procedures and applicable federal, state, and government regulations and guidelines.
Travel to cover other branches within the Mat-Su network when expected.
Maintain regular, reliable, and punctual attendance.