Member Service Representative/Teller Floater- Full-Time, Louisville, KY

L&N Federal Credit Union • Louisville, KY

89d • Onsite

About The Position

This full-time, non-exempt hourly role assists members with financial transactions, including paying and receiving cash and other negotiable instruments. The Member Service Representative Floater offers financial solutions to member concerns, uses problem-solving to meet members’ needs, and connects members with the appropriate service channels, including member development officers and back-office services. The role fills in at branches that need extra help and assists with daily branch operations.

Requirements

• High school education or GED.
• 1–12 months of similar or related experience.

Responsibilities

• Receive and process member financial transactions, including deposits, withdrawals, and loan payments; transfer amounts between member accounts as directed.
• Cash checks and pay money from savings and checking accounts after verifying signatures and/or member identification; inspect checks, bonds, money orders, and other instruments to determine negotiability.
• Perform miscellaneous tasks, including typing, filing, computer input, and answering the telephone.
• Welcome members, provide routine information about services, and direct members to appropriate departments for specific information and service.
• Balance the cash drawer and daily transactions.
• Maintain confidentiality where indicated in employee matters and credit union operations.
• Work cooperatively with coworkers as a team, maintain a neat work area, and perform other duties as assigned by supervisors.
• Assist other branches when they are short staffed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED