Banking Officer- Full-Time- Louisville, KY

L&N Federal Credit Union•Louisville, KY

About The Position

Reporting to the Assistant Branch Manager, this full-time, non-exempt hourly position develops deeper relationships with new and existing credit union members and offers solutions to their needs through a variety of account and loan options. The role provides information about accounts, consumer loans, auto loans, and mortgage loans; opens new member service accounts; and resolves member service questions and problems while identifying cross-sell opportunities. The Banking Officer follows onboarding procedures, stays informed about product and service promotions, and provides product knowledge, including comparisons with competitors. The position requires delivering service consistent with the Managing Service Excellence program, following Bank Secrecy Act and credit union security procedures, complying with applicable laws and federal regulations, maintaining confidentiality, operating and balancing a cash drawer, and assisting Member Service Representatives/Tellers when possible. The employee also works collaboratively with coworkers, maintains a neat work area, and performs other duties as required by management.

Requirements

High school education or GED required.
One to three years of similar or related experience required.

Nice To Haves

Associate’s degree or higher preferred.

Responsibilities

Provide new and existing members with information about accounts, consumer loans, auto loans, and mortgage loans.
Open new member service accounts and resolve member service questions or problems while identifying cross-sell opportunities.
Follow all onboarding procedures for new members.
Stay informed about credit union promotions for new products and services.
Conduct member service interactions in accordance with the Managing Service Excellence program.
Adhere to the Bank Secrecy Act and credit union security procedures.
Provide product knowledge to members and be prepared to compare products with competitors.
Keep abreast of federal regulations and comply with all laws.
Work cooperatively with coworkers, maintain a neat work area, and perform other duties as required by management.
Maintain confidentiality in employee, member, and credit union affairs where appropriate.
Operate and balance a cash drawer.
Assist Member Service Representatives/Tellers when possible to provide prompt member service.