MSR Lobby

MCT Credit Union•Lumberton, TX

About The Position

The Member Service Representative/Lobby provides paying and receiving services to members in person, by phone, and through the mail. Duties include processing deposits, withdrawals, loan payments, cashiers’ checks, money orders, cash advances, transfers, and wires; balancing daily transactions; and verifying cash totals. The role also provides a broad range of member services, including opening and closing accounts, renewing certificates, ordering checks, completing forms, assisting with account questions and maintenance, and explaining Credit Union products and policies. The representative actively cross-sells Credit Union services, performs assigned clerical and receptionist duties, and assists other Service Representatives as needed. Members must be served promptly and professionally. This entry-level position requires excellent public relations skills and familiarity with Service Representative functions and procedures. Timeliness, efficiency, accuracy, professionalism, and protection of member privacy are important. The position reports to the Branch Manager and supervises no employees.

Requirements

High school graduate or equivalent.
Knowledge of Teller and Member Service Representative operations and procedures.
Basic understanding of Credit Union operations.
One to three years of similar or related experience.
Good communication skills.
Professional appearance, dress, and attitude.
Good math skills.
Ability to operate related computer applications and business equipment, including an adding machine, typewriter, copy machine, coin and money-counting machines, and telephone.
Good typing skills.
Ability to stand for prolonged periods on busy lobby days; routinely stands about 80% of working time.
Ability to exert up to 50 pounds of force occasionally.
Ability to hear ordinary conversations and receive normal information; average visual acuity for preparing or inspecting documents or operating machinery.
Finger dexterity and frequent, regular repetitive movements using the wrists, hands, or fingers.
Ability to communicate detailed or important instructions or ideas accurately, loudly, or quickly.
Ability to apply common-sense reasoning to detailed but uninvolved instructions and problems involving a few variables.
Ability to perform basic math, use decimals to compute ratios and percentages, and draw and interpret graphs.
Ability to read and write using the language skills described in the posting, including writing complex sentences with proper punctuation.

Responsibilities

Represent the Credit Union courteously and professionally while providing teller services.
Receive share deposits and loan payments; process cash advances, travelers’ checks, cashiers’ checks, money orders, bank-to-bank wires, and transfers; and disburse cash or check withdrawals.
Verify transactions, monitor deposit amounts, examine documents for endorsement and negotiability, and promptly detect and resolve discrepancies.
Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions.
Comply with Bank Secrecy Act responsibilities.
Explain Credit Union services and products, assist members with their financial needs, open and close accounts, order checks, and complete payroll deduction and authorization forms.
Answer members’ questions and resolve problems, including bookkeeping and checking account problems; take stop-payment orders.
Receive and direct members and telephone calls, respond to or route inquiries, and record and relay messages.
Perform file maintenance and account changes, and keep members informed about services, policies, account types, rates, and payroll deduction options.
Protect member account privacy, maintain the Credit Union’s professional reputation, and actively cross-sell products and services.
Assist area personnel, keep the supervisor informed of activities and significant concerns, complete required records and reports accurately and promptly, and attend meetings as required.
Demonstrate the “Thank God It’s Monday” philosophy through positive behavior.
Perform drive-up service, night-drop functions, and related clerical duties as assigned; keep the work area clean, maintained, and secure.