MSR Lobby

MCT Credit Union•Port Neches, TX

About The Position

The Member Service Representative/Lobby provides paying, receiving, and account services for members in person, by phone, and through the mail. The role processes deposits, withdrawals, loan payments, cash advances, checks, money orders, transfers, and wires; balances daily transactions; verifies cash totals; and investigates discrepancies. It also opens and closes accounts, handles account maintenance, answers member questions, resolves account issues, and actively cross-sells Credit Union products and services. The representative supports reception, clerical, drive-up, and night-drop functions as assigned, and assists other Service Representatives and staff. The position requires accuracy, efficiency, timeliness, professionalism, strong public relations, and protection of member privacy. It is identified as an entry-level position and reports to the Branch Manager.

Requirements

High school graduate or equivalent.
Knowledge of teller and Member Service Representative operations and procedures.
Basic understanding of Credit Union operations.
One to three years of similar or related experience.
Good communication skills.
Professional appearance, dress, and attitude.
Good math skills.
Ability to operate related computer applications and business equipment, including an adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
Good typing skills.

Responsibilities

Process share deposits, loan payments, cash advances, travelers' checks, cashier's checks, money orders, bank-to-bank wires, withdrawals, and transfers.
Verify transactions, monitor deposit amounts, review documents for endorsement and negotiability, and promptly detect and resolve discrepancies.
Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions.
Comply with Bank Secrecy Act responsibilities.
Explain Credit Union services and products, assist members with their financial needs, open and close accounts, order checks, and complete payroll deduction and authorization forms.
Answer member questions, resolve problems including bookkeeping and checking-account issues, and take stop-payment orders.
Receive and direct members and telephone calls, respond to inquiries or direct them as appropriate, and record and relay messages.
Perform file maintenance and account changes; inform members about services, policies, accounts, rates, payroll deduction options, and related services.
Protect member account privacy, maintain the Credit Union's professional reputation, and actively cross-sell products and services.
Assist area personnel, keep the supervisor informed of activities and significant concerns, complete required reports and records, and attend meetings as required.
Perform drive-up service, night-drop functions, clerical duties, and other assigned work; keep the work area clean, maintained, and secure.
Provide prompt, courteous, and professional service to members.