Entry Level Bank Teller (Escondido Civic)
About The Position
Member Service Representative I builds meaningful relationships with credit union members while delivering efficient, accurate, and exceptional service. The role promotes credit union products and services to existing and potential members and works with a dedicated team to support the organization’s mission and values. The position processes routine member account transactions, maintains a balanced cash drawer, responds to routine questions, and helps members identify options to meet their financial needs. The representative follows branch procedures and risk-management requirements and complies with applicable regulatory requirements. This is a full-time position scheduled for 40 hours per week, Monday through Friday from 8:30 a.m. to 5:30 p.m., with rotating Saturday hours from 8:30 a.m. to 2:30 p.m.; Sunday is off.
Requirements
- High school diploma or equivalent.
- At least 6 months of customer service experience.
- Strong listening, communication, time-management, and organizational skills.
- Demonstrated ability to achieve assigned goals and performance expectations.
- Successful completion of the New Hire Training course and exam.
- Ability to work independently and effectively in a team environment.
- Professional appearance and demeanor.
Nice To Haves
- Cash-handling experience.
Responsibilities
- Deliver an exceptional member experience with a positive, professional attitude, caring for members and resolving routine questions.
- Accurately process routine account transactions, including deposits, withdrawals, loan payments, and wires.
- Maintain a balanced cash drawer and follow branch operations, policies, procedures, and risk-management requirements.
- Communicate with members to understand and clarify their financial needs and provide useful options.
- Identify and offer products and services or refer members to an appropriate representative or partner.
- Work with branch team members to achieve personal and branch performance goals.
- Participate in credit union campaigns, contests, member outreach, and community or business development events.
- Follow regulatory and compliance requirements, including AML, BSA, OFAC, CTR, and MISP.
- Attend community or business development events and work weekends or extended hours when required.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
