Entry Level Bank Teller (North Park)
About The Position
Member Service Representative I builds meaningful relationships with credit union members while delivering efficient, accurate, and exceptional service. The role promotes credit union products and services to existing and potential members and works with a dedicated team to support the organization’s mission and values. The position processes routine account transactions, maintains an accurate cash drawer, responds to routine member questions, and identifies or refers members to products, services, or representatives that can address their financial needs. The employee follows branch procedures and regulatory requirements and contributes to individual and branch goals and member outreach activities.
Requirements
- High school diploma or equivalent.
- At least 6 months of customer service experience.
- Strong listening, communication, time management, and organizational skills.
- Demonstrated ability to achieve assigned goals and performance expectations.
- Successful completion of the New Hire Training course and exam.
- Ability to work independently and effectively in a team environment.
- Professional appearance and demeanor.
Nice To Haves
- Cash handling experience.
Responsibilities
- Deliver a positive, professional member experience and resolve routine member questions.
- Accurately process routine account transactions, including deposits, withdrawals, loan payments, and wires.
- Maintain a balanced cash drawer and follow branch operations, policies, procedures, and risk management requirements.
- Communicate with members to understand and clarify their financial needs and provide helpful options.
- Identify and offer products and services or refer members to an appropriate representative or partner.
- Work with branch team members to achieve individual and branch performance goals.
- Participate in credit union campaigns, contests, member outreach, and community or business development events.
- Comply with regulatory and compliance requirements, including AML, BSA, OFAC, CTR, and MISP.
- Work weekends and/or extended hours when required, including attending community or business development events.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
