Entry Level Bank Teller (North Park)

San Diego County Credit Union • San Diego, CA

5d

About The Position

Member Service Representative I builds meaningful relationships with credit union members while delivering efficient, accurate, and exceptional service. The role promotes credit union products and services to existing and potential members and works with a dedicated team to support the organization’s mission and values.

The position is full-time, 40 hours per week. The schedule is Monday through Friday, 8:00 a.m. to 5:30 p.m., with rotating Saturday shifts from 8:00 a.m. to 2:30 p.m.; Sunday is off. Weekend or extended hours may be required, including for community or business development events.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Strong listening, communication, time management, and organizational skills.
• Demonstrated ability to achieve assigned goals and performance expectations.
• Successful completion of the New Hire Training course and exam.
• Ability to work independently and effectively in a team environment.
• Professional appearance and demeanor.

Nice To Haves

• Cash handling experience.

Responsibilities

• Deliver a positive, professional member experience and resolve routine member questions.
• Process routine member account transactions accurately, including deposits, withdrawals, loan payments, and wires.
• Maintain a balanced cash drawer and follow branch operations, policies, procedures, and risk management requirements.
• Understand and clarify members’ financial needs and provide relevant options.
• Identify and offer products and services or refer members to an appropriate representative or partner.
• Work with branch team members to achieve personal and branch performance goals.
• Participate in credit union campaigns, contests, member outreach, and community or business development events.
• Comply with applicable regulatory and compliance requirements, including AML, BSA, OFAC, CTR, and MISP.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED