Entry Level Bank Teller (Escondido Civic)

San Diego County Credit Union • Escondido, CA

6d

About The Position

Member Service Representative I builds meaningful relationships with credit union members while delivering efficient, accurate, and exceptional service. The role promotes credit union products and services to existing and potential members and works with a dedicated team to support the organization’s mission and values.

The position processes routine account transactions, maintains an accurate cash drawer, responds to members’ questions, and helps identify financial needs and suitable products or services. It also supports branch and personal performance goals, participates in member outreach and community or business development activities, and follows applicable operational, risk management, regulatory, and compliance requirements.

Requirements

• High school diploma or equivalent.
• Six months of customer service experience.
• Strong listening, communication, time management, and organizational skills.
• Demonstrated ability to achieve assigned goals and performance expectations.
• Successful completion of the New Hire Training course and exam.
• Ability to work independently and effectively in a team environment.
• Professional appearance and demeanor.

Nice To Haves

• Cash handling experience.

Responsibilities

• Deliver an exceptional member experience through a positive and professional attitude, member care, and resolution of routine questions.
• Accurately process routine member account transactions, including deposits, withdrawals, loan payments, and wires.
• Maintain a balanced cash drawer and follow branch operations, policies, procedures, and risk management requirements.
• Communicate with members to understand and clarify their financial needs and provide valuable options.
• Identify and offer products and services, or refer members to an appropriate representative or partner.
• Work with branch team members to achieve assigned personal and branch performance goals.
• Participate in credit union campaigns, contests, member outreach, and community or business development events.
• Adhere to regulatory and compliance requirements, including AML, BSA, OFAC, CTR, and MISP.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED