Bank Teller

Webster First Federal Credit Union•Saugus, MA

4d•$20 - $21•Onsite

About The Position

The Member Service Associate delivers an exceptional member experience under the direction of branch management. The role performs sales and service activities, maintains and balances teller cash drawers, and processes transactions efficiently, professionally, and accurately. It involves identifying member needs, promoting credit union products and services, supporting proactive business development, making sound decisions on the teller line, and following established policies, procedures, and compliance regulations. This is a full-time, fully benefitted, hourly position of up to 40 hours per week, with occasional overtime offered. The role is based onsite at the Saugus, Massachusetts branch, with scheduled shifts Monday through Saturday to support branch operations.

Requirements

Ability to complete basic mathematical calculations using whole numbers, common fractions, and decimals.
Ability to read, analyze, and interpret written and oral instructions.
Fluency in English, including speaking, reading, and writing.
Ability to obtain and maintain Notary Public status if requested.
Excellent communication skills and the ability to professionally present information and respond to questions from members, management, and credit union members.
Pleasant demeanor and ability to provide exceptional internal and external service and work cooperatively with diverse colleagues and members.
Ability to define problems, collect data, establish facts, draw valid conclusions, exercise good judgment, and know when to request supervisor assistance.
Proficiency with computer and software programs, including Microsoft Office.
Ability to appear for work consistently, reliably, and dependably as scheduled.
High school diploma or equivalent required.
At least three years of customer service experience, including handling cash transactions.

Nice To Haves

Bilingual ability.
College degree or certification in a relevant field.

Responsibilities

Assist with day-to-day branch operations, including policies and procedures, opening and closing, balancing drawers, and assisting members.
Serve as a frontline teller, assisting with account-related requests and services, including account openings, wire transfers, savings bonds, foreign currency, stop payments, checks, deposit product and service charge inquiries, ATM and debit cards, account transactions and updates, third-party check verifications, notary services, and cash drawer maintenance.
Maintain a positive, professional attitude and a neat work area; address or escalate member complaints in accordance with member service and telephone etiquette standards.
Answer questions about interest rates, service charges, and account histories; ask discovery questions to cross-sell products and services while complying with disclosure, regulatory, and privacy requirements.
Scan and verify branch checks through the Check 21 system.
Escort appropriate personnel into the vault and maintain dual controls for safe access, including opening, setting timers, and closing the safe deposit vault where applicable.
Research and resolve member issues, serving as a liaison with other credit union departments.
Research questions about electronic funds transfers and initiate Reg E disputes when appropriate, including completing required documents and affidavits.
Promote BSA compliance by following applicable BSA and OFAC regulations and assisting the BSA Department with job-specific matters as needed.
Protect member and employee information by following information security and physical security policies, procedures, and regulations, and complete required annual training.
Perform other job-related duties as assigned.