Member Experience Specialist

VASA Fitness • Brickyard, UT

1d • Onsite

About The Position

At VASA Fitness, the Member Experience Specialist is the first friendly face members and guests encounter at the front desk and helps make the club feel welcoming, inclusive, and organized. The role builds personal connections, keeps the club clean, and shares information about memberships, upgrades, and personal training options. Through helpful interactions, confident sales conversations, and tours, the specialist helps members feel valued and motivated to return.

The position works in a fitness facility and office setting, with possible temperature variations and ambient noise from conversations and gym equipment. Regular attendance and working scheduled shifts during business hours are essential.

Requirements

• Strong communication skills and a professional approach.
• Comfort with multitasking and working independently.
• Ability to pass a background check.
• Ability to stand and walk most of the time.
• Ability to lift, push, pull, and move a minimum of 50 pounds.
• Ability to convey detailed or important instructions accurately, loudly, or quickly when needed.
• Ability to deal with varied situations under limited standardization and interpret and relay instructions to clients.
• Regular attendance and working scheduled shifts are essential.

Nice To Haves

• At least 1 year of customer service experience.
• Membership sales experience.
• Interest in health, wellness, and fitness.
• Bilingual skills.
• CPR certification.

Responsibilities

• Warmly greet members and guests, using a smile and eye contact to make them feel welcome.
• Create personal connections and help members feel valued, motivated, and excited to return.
• Share information about memberships, upgrades, and personal training options.
• Use confident conversations and tours to achieve membership, upgrade, and personal training sales.
• Keep all areas of the club clean, organized, and inviting, including bathrooms and the front desk area.
• Address member needs promptly and provide helpful solutions.
• Share feedback with leadership and use it to improve the member experience.
• Work regularly scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Base pay of $11.40 per hour plus uncapped commission.
• Top performers can earn over $32,000 annually through wages and commission.
• Two complimentary gym memberships, one for the employee and one to share.
• Discounted personal training sessions.
• Eligibility to participate in 401(k) options.
• Employee Assistance Program, including therapy, financial advising, and legal advice.
• For employees working 30 or more hours per week: paid time off, medical, dental, and vision benefits, and paid parental leave.
• Advancement opportunities into leadership and management positions, with earning potential of $75,000 or more annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed