Member Experience Specialist

VASA Fitness • Thornton, CO

1d • Onsite

About The Position

The Member Experience Specialist is the first point of contact for members and guests, creating a welcoming and positive experience at the club. The role builds personal connections, shares information about memberships, upgrades, and personal training, and helps keep the facility clean, organized, and inviting. The position also addresses member needs, supports sales goals, and shares feedback with leadership to improve the member experience. Work is primarily in a fitness facility and office setting, with regular scheduled shifts during business hours.

Requirements

• Strong communication skills and a professional approach.
• Comfortable multitasking and working independently.
• At least 1 year of customer service experience.
• Ability to pass a background check.
• Ability to stand and walk for most of the work time.
• Ability to lift, push, pull, and move a minimum of 50 pounds.
• Ability to convey detailed or important information accurately, loudly, or quickly.
• Ability to deal with varied situations under limited standardization and interpret and relay instructions.

Nice To Haves

• Membership sales experience.
• Interest in health, wellness, and fitness.
• Bilingual skills.
• CPR certification.

Responsibilities

• Greet members and guests warmly, using a smile and eye contact.
• Create personal connections and help members feel welcomed, valued, and motivated.
• Explain memberships, upgrades, and personal training options through confident conversations and tours.
• Achieve sales goals for memberships, upgrades, and personal training.
• Keep all areas of the club, including bathrooms and the front desk, clean, organized, and inviting.
• Address member needs promptly and provide helpful solutions.
• Share feedback with leadership and use it to improve the member experience.
• Work regularly scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Two complimentary gym memberships, one for the employee and one to share.
• Discounted personal training sessions.
• Eligibility to participate in 401(k) options.
• Employee Assistance Program, including therapy, financial advising, and legal advice.
• For employees working 30 or more hours per week: paid time off, medical, dental, and vision benefits, and paid parental leave.
• Clear advancement opportunities into leadership and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed