Member Experience Specialist

VASA FITNESS • Indianapolis, IN

4h • Onsite

About The Position

The Member Experience Specialist is the first point of contact for members and guests at the front desk, helping create a welcoming and inclusive club experience. The role involves building personal connections, keeping the club clean and organized, and providing information about memberships, upgrades, and personal training options. The position works in a fitness facility and office setting, with possible temperature variations and ambient noise from conversations and gym equipment.

Requirements

• Strong communication skills and a professional approach.
• Comfort with multitasking and working independently.
• Ability to pass a background check.
• Ability to stand and walk most of the time and lift, push, pull, and move at least 50 pounds.
• Ability to communicate detailed or important instructions accurately, loudly, or quickly when needed.
• Ability to work regularly scheduled shifts; attendance is an essential duty.
• Interest in health, wellness, and fitness.

Nice To Haves

• At least one year of customer service experience; membership sales experience preferred.
• Bilingual skills.
• CPR certification.

Responsibilities

• Greet members and guests warmly, using a smile and eye contact.
• Build personal connections and help members feel welcomed, valued, motivated, and supported.
• Discuss memberships, upgrades, and personal training options through confident conversations and club tours.
• Keep all areas of the club, including bathrooms and the front desk, clean, organized, and inviting.
• Address member needs promptly and provide helpful solutions.
• Share feedback with leadership and use it to improve the member experience.
• Work scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Base pay of $12.00 per hour plus uncapped commission.
• Top performers can earn over $32,000 annually through wages and commission.
• Two complimentary gym memberships, one for the employee and one to share.
• Discounted personal training sessions.
• Eligibility to participate in 401(k) options.
• Employee Assistance Program, including therapy, financial advising, and legal advice.
• For employees working 30 or more hours per week: paid time off, medical, dental, and vision benefits, and paid parental leave.
• Clear advancement opportunities into leadership and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed