Member Experience Specialist

VASA FITNESS • Phoenix, AZ

2h • Onsite

About The Position

The Member Experience Specialist is the first point of contact for members and guests at the front desk, helping create a welcoming and inclusive club environment. The role builds personal connections, keeps the facility clean and organized, and supports members on their fitness journeys by explaining membership options, upgrades, and personal training services. The Specialist responds to member needs, conducts tours and sales conversations, and shares feedback with leadership to improve the member experience.

The position is based in a fitness facility and office setting, where temperature variations and ambient noise from conversations and gym equipment may occur. Employees work regularly scheduled shifts during business hours and are expected to assist members and sell services in person. Available schedules include opening shifts from 3:45 a.m. to noon, mid shifts from 10 a.m. to 7 p.m., and closing shifts from 4 p.m. to midnight.

Requirements

• Strong communication skills and a professional approach.
• Comfort with multitasking and working independently.
• At least 1 year of customer service experience; membership sales experience is preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Ability to work regularly scheduled shifts during business hours.
• Ability to stand and walk most of the time and to lift, push, pull, and move at least 50 pounds.
• Ability to communicate detailed or important information accurately, loudly, or quickly.
• Ability to interpret varied instructions and relay instructions to clients.

Nice To Haves

• Membership sales experience.
• Bilingual skills.
• CPR certification.

Responsibilities

• Greet members and guests warmly, using a smile and eye contact to help them feel welcome.
• Create personal connections and provide a positive, motivating member experience.
• Explain memberships, upgrades, and personal training options.
• Conduct tours and use confident conversations to support membership, upgrade, and personal training sales.
• Keep all areas of the club clean, organized, and inviting, including bathrooms and the front desk area.
• Address member needs promptly and provide helpful solutions.
• Share feedback with leadership and use it to improve the member experience.
• Work scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Two complimentary gym memberships, one for the employee and one to share.
• Discounted personal training sessions.
• Eligibility to participate in 401(k) options.
• Employee Assistance Program, including free therapy, financial advising, and legal advice.
• For employees working 30 or more hours per week: paid time off, medical, dental, and vision benefits, and paid parental leave.
• Clear advancement opportunities into leadership and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed