Member Experience Specialist - 7377

YouFit•Weston, FL

9d•Onsite

About The Position

As a Member Experience Specialist at YouFit Gyms, you deliver exceptional customer service and help ensure that every member and guest has a positive experience. You create a welcoming environment, address member needs, and support people throughout their fitness journey. The role primarily focuses on customer service and also includes promoting memberships and other offerings. The position combines member account support, gym access monitoring, calls, payments, membership retention, and opening or closing duties with maintaining facility cleanliness and enforcing gym policies. You will also guide prospects on gym tours and assist with events. The work is active and involves frequent movement throughout the facility.

Requirements

Must be at least 18 years of age.
Proficient in reading, speaking, and writing in English.
Available to work flexible hours, including mornings, evenings, weekends, and holidays as needed.
Strong customer service skills and the ability to engage positively with members, guests, and prospects.
Ability to follow cleaning procedures and safely and effectively use approved cleaning products.
Basic knowledge of facility maintenance, including minor repairs and supply management.
Ability to multitask and stay organized in a fast-paced environment.
Basic proficiency in handling transactions, balancing a cash drawer, and following cash-handling procedures.
Ability to enforce gym policies professionally and resolve member concerns effectively.
Basic computer skills for processing check-ins, updating accounts, and managing member interactions.
Ability to maintain gym cleanliness and follow required cleaning checklists.
Team-oriented mindset and a proactive approach to problem-solving and service excellence.
Ability to stand, walk, bend, stoop, and lift objects up to 50 pounds.

Nice To Haves

Fluency in multiple languages is favored.

Responsibilities

Create a welcoming environment and apply the 10/5 Rule by acknowledging members at 10 feet and greeting them at 5 feet.
Monitor gym access, confirm member accounts are active, follow check-in and access policies, and address member alerts.
Assist with member account questions, updates, and issues in person and by phone.
Answer incoming calls, provide accurate information, and direct inquiries to the appropriate person or department.
Engage members considering cancellation and offer solutions to retain their memberships or services.
Follow procedures to open or close the gym and prepare it for members.
Process POS transactions for retail purchases, beverages, past-due balances, guest passes, and other services; balance the cash drawer and follow cash-handling procedures.
Enforce gym policies, including dress code, guest policies, and facility rules.
Complete required cleaning checklists and routine and periodic deep-cleaning tasks.
Keep restrooms, locker rooms, workout spaces, front desk areas, and common areas clean and sanitized.
Clean and disinfect cardio machines, strength training equipment, and free weights.
Empty trash, replace liners, and restock supplies such as paper towels, soap, and disinfectant sprays.
Sweep, mop, and vacuum floors.
Respond promptly to spills, biohazards, and other unexpected messes.
Monitor cleaning supply levels and request restocks.
Use cleaning tools and products safely according to YouFit guidelines.
Identify and report safety hazards, maintenance issues, and facility concerns to management.
Guide prospects on personalized tours, introduce them to the gym, and support their transition to the membership presentation.
Assist with member appreciation days, promotions, and special events.