Member Experience Specialist - 6440

YouFit • Coral Springs, FL

1d • Onsite

About The Position

As a Member Experience Specialist at YouFit Gyms, you deliver exceptional customer service and help ensure members and guests have a positive experience. You create a welcoming environment, address member needs, and provide support throughout their fitness journey. The role primarily focuses on customer service and also includes promoting memberships and other offerings.

The position includes member account support, gym access and policy enforcement, payment processing, opening and closing duties, cleaning and facility upkeep, and reporting safety or maintenance concerns. You also guide prospective members through personalized tours and help support events and promotions.

This is a part-time position at the Coral Springs, Florida location. Compensation is described as competitive and typically includes base pay, with potential additional earnings through commissions and/or bonuses.

Requirements

• Must be at least 18 years of age.
• Proficient in reading, speaking, and writing in English.
• Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed.
• Strong customer service skills and the ability to engage positively with members, guests, and prospects.
• Ability to follow cleaning procedures and use approved cleaning products safely and effectively.
• Basic knowledge of facility maintenance, including minor repairs and supply management.
• Ability to multitask and remain organized in a fast-paced environment.
• Basic proficiency in handling transactions, balancing a cash drawer, and following cash-handling procedures.
• Ability to enforce gym policies professionally and resolve member concerns effectively.
• Basic computer skills for processing check-ins, updating accounts, and managing member interactions.
• Ability to maintain gym cleanliness and follow required cleaning checklists.
• Team-oriented mindset and a proactive approach to problem-solving and service excellence.

Nice To Haves

• Fluency in multiple languages.

Responsibilities

• Create a welcoming environment and apply the 10/5 Rule by acknowledging members at 10 feet and greeting them at 5 feet.
• Monitor gym access by checking account status, applying check-in and access policies, and addressing member alerts.
• Assist with member account questions, updates, and issues in person and over the phone.
• Answer incoming calls, provide accurate information, and route inquiries as needed.
• Engage with members who inquire about canceling and offer solutions to retain their memberships or services.
• Follow procedures to open or close the gym and prepare it for members.
• Process POS transactions for retail, beverages, past-due balances, guest passes, and other services; balance the cash drawer and follow cash-handling procedures.
• Enforce gym policies, including dress code, guest policies, and facility rules.
• Complete required cleaning checklists and daily maintenance and periodic deep-cleaning tasks.
• Maintain cleanliness and sanitation in restrooms, locker rooms, workout spaces, front desk areas, and common areas.
• Clean and disinfect fitness equipment, including cardio machines, strength-training equipment, and free weights.
• Empty trash, replace liners, and restock restroom and gym supplies.
• Sweep, mop, or vacuum floors and respond promptly to spills, biohazards, or other unexpected messes.
• Monitor cleaning-supply levels and request restocks; use cleaning equipment and chemicals safely according to YouFit guidelines.
• Identify and report safety hazards, maintenance issues, or facility concerns to management.
• Guide prospective members through personalized tours and support their transition to the membership presentation.
• Assist with member appreciation days, promotions, and special events.

Benefits

• Competitive compensation packages that typically include base pay and opportunities for additional earnings through commissions and/or bonuses.
• Employee benefits are referenced, but specific benefits are not listed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed