Member Experience Coordinator - Social Media Focus

ClubCorp•Frisco, TX

14d•$23 - $26

About The Position

The Member Experience Coordinator enhances the member experience at the club by coordinating the event calendar and registrations, supporting event setup and implementation, managing club social media channels, and assisting with communications that promote events and engage members. The role supports member onboarding, programming, communication, and retention efforts, helping foster a vibrant and connected community. It reports to the Member Experience Director, Member Experience Manager, and/or General Manager when the club does not have a Member Experience Manager or Director.

Requirements

High school diploma or equivalent.
At least 1 year of experience in the hospitality industry or a similar customer-facing role.
Ability to stand, walk, and perform physical activities for extended periods.
Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
Ability to climb ladders, squat, kneel, reach, grasp, twist, bend, and fold or unfold items as required.
Sufficient visual acuity and ability to talk and hear for effective communication.
Ability to work additional hours to meet deadlines, including weekends and/or holidays.

Nice To Haves

Service-oriented mindset and ability to make members and guests feel valued.
Friendly, personable, positive, can-do attitude, and willingness to go above and beyond.
Strong communication skills across verbal, written, phone, text, and social media channels.
Ability to work under pressure and manage multiple tasks simultaneously.
Strong organizational skills and attention to detail.
Professional and welcoming phone demeanor.
Exceptional listening skills and ability to understand and respond to member and guest needs.
Advanced proficiency in Microsoft Office applications, including Word, Outlook, and Excel.
Positive attitude and collaborative team spirit.
Strong time management, prioritization, and multitasking skills.

Responsibilities

Support member experience functions, including new member onboarding, programming, communication, and retention efforts.
Coordinate event registration, prepare member check-in materials, and assist with event setup, including décor, name badges, and welcome signs.
Capture event photos, send thank-you cards to speakers, and write personalized postcards inviting members to future events.
Conduct new member welcome calls and maintain member birthday and anniversary lists for engagement.
Manage social media activities, including creating and responding to posts, and ensure the event calendar is accurate across communication channels.
Update club marketing materials, including posters, table tents, and digital displays.
Maintain event and registration information in MembersFirst and promote events through club communication channels.
Support At Risk and Early Tenure Management calls and enter data in tracking systems such as Member 360.
Assist with processing resignations and conducting follow-up communications.
Collaborate with department heads to create a unified annual club event calendar.
Represent the club on member committees to enhance community relations and member satisfaction.
Assist others as needed and complete additional tasks assigned by management.
Follow company, club, and department policies, procedures, instructions, and safety practices.
Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Take initiative in personal and professional growth and maintain required certifications relevant to the role.
Address and resolve challenges using available resources, including regional and corporate teams, to support club operations.
Attend daily briefings and participate in required activities.