Member Experience Coordinator - Social Media Focus

Invited • Frisco, TX

13d

About The Position

The Member Experience Coordinator enhances the member experience at the club by coordinating the event calendar and registrations, supporting event setup and implementation, managing social media channels, and helping promote events and engage members. The role supports member onboarding, programming, communications, retention, and community relations. It reports to the Member Experience Director, Member Experience Manager, and/or General Manager when the club does not have a Member Experience Manager or Director.

The position also includes member welcome calls, birthday and anniversary engagement, event communications and marketing materials, member tracking and resignation follow-up, and collaboration with department heads on the annual event calendar. Employees are expected to follow company and club policies and safety practices, maintain professionalism, attend daily briefings, contribute to team activities, and take on additional duties as assigned. The role requires regular attendance according to the weekly schedule and additional hours, including weekends and/or holidays, to meet deadlines.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in the hospitality industry or a similar customer-facing role.
• Strong communication skills across verbal, written, phone, text, and social media channels.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong organizational skills and attention to detail.
• Professional and welcoming phone demeanor.
• Ability to listen effectively and understand and respond to member and guest needs.
• Proficiency in Microsoft Office applications, including Word, Outlook, and Excel.
• Strong time management, prioritization, and multitasking skills.
• Ability to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Ability to climb ladders, squat, kneel, reach, grasp, twist, bend, and fold or unfold items as required.
• Sufficient visual acuity and ability to communicate by talking and hearing.
• Ability to work additional hours, including weekends and/or holidays, as needed to meet deadlines.

Nice To Haves

• Service-oriented mindset and ability to make members and guests feel valued.
• Friendly, personable, positive, can-do attitude and willingness to go above and beyond.
• Collaborative team spirit.

Responsibilities

• Support member experience functions, including new member onboarding, programming, communications, and retention efforts.
• Coordinate event registration, prepare member check-in materials, and assist with event setup, including décor, name badges, and welcome signs.
• Capture event photos, send thank-you cards to speakers, and write personalized postcards inviting members to future events.
• Conduct new member welcome calls and manage member birthday and anniversary lists.
• Manage social media activity, including creating and responding to posts, and keep the event calendar accurate across communication channels.
• Update club marketing materials, including posters, table tents, and digital displays.
• Maintain event and registration information in MembersFirst and promote events through club communication channels.
• Support At Risk and Early Tenure Management calls and enter data in tracking systems such as Member 360.
• Assist with processing resignations and conducting follow-up communications.
• Collaborate with department heads to create a unified annual club event calendar.
• Represent the club on member committees to support community relations and member satisfaction.
• Follow company, club, and department policies, procedures, instructions, and safe working practices.
• Attend daily briefings and participate in required activities.
• Take on additional tasks as assigned by management.

Benefits

• Medical, dental, and vision coverage for eligible full-time team members.
• Life insurance for eligible full-time team members.
• Short-term and long-term disability insurance for eligible full-time team members.
• 401(k) retirement savings plan for eligible full-time team members.
• Generous paid time off and leave programs for eligible full-time team members.
• Time off as required by applicable law for part-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED