Member Experience Associate - $21/hour + Commission

AAA Mountain West Group•Cheyenne, WY

3d•Onsite

About The Position

The Member Experience Associate delivers outstanding service and value to AAA Members through genuine care, personal service, and by meeting Members’ needs and expectations. The role combines Member services and product sales, with direct accountability for achieving individual sales targets. Although the associate contributes to overall branch success, performance is measured individually. The position rotates among branch locations according to business needs and is an onsite role at the Cheyenne branch. Associates must adapt to different branch teams, Member bases, systems, and processes, and learn multiple product lines and services to provide consistent service wherever assigned. The role requires Saturday availability and flexibility to travel between locations and cover shifts. Depending on branch needs, responsibilities may span seven fundamental skills and growth skills, including Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, Unlicensed Insurance Services, and Smart Home Security. Bonding/fingerprinting and Property & Casualty (P&C) licensing may be required depending on branch needs. Pay is $21 per hour plus commission.

Requirements

High school diploma or GED.
2–4 years of work experience, including at least 1 year in a sales role.
Sales experience is required.
Strong customer-service orientation, problem-solving ability, active listening, adaptability, and communication skills.
Demonstrated ability to meet or exceed sales goals, uncover needs, present solutions, and close sales.
Ability to learn and adapt quickly to multiple products, services, computer systems, applications, and branch processes.
Ability to travel between locations regularly and flexibility to cover shifts at multiple locations, including Saturdays.
Ability to work in different branch locations and be available to work Saturdays.
Bonding/fingerprinting and P&C licensing may be required depending on branch needs.
Ability to stand, walk, sit, bend, and lift up to 15 pounds; ability to work at a desk or computer workstation for extended periods.

Nice To Haves

Demonstrated success working with defined sales standards and goals and consistently meeting or exceeding targets.
Customer service experience.
Experience in insurance, retail, hospitality, service industries, or call centers.

Responsibilities

Provide fundamental Member interactions and product sales, including Member services, in accordance with branch procedures and compliance requirements.
Meet individual sales goals and contribute to branch goals by promoting AAA products and services and reinforcing the value of Membership.
Use consultative sales techniques to uncover Member needs, present relevant solutions, and close sales opportunities.
Anticipate Member needs, recommend suitable solutions, and adapt service to each branch environment.
Build product and service knowledge and develop cross-functional skills to flex between service and sales responsibilities as branch needs require.
Apply standard operating procedures consistently across assigned branches and support operational efficiency and business objectives.
Adapt communication style to serve Members effectively and build quality relationships with peers, leaders, and internal partners.
Travel between branch locations and provide shift coverage, including Saturdays, as needed.

Benefits

Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans, depending on position.
401(k) with a $1-for-$1 company match up to 6% of eligible earnings per pay period.
Medical, dental, and vision benefits.
Wellness program.
Paid holidays.
Paid time off accrued monthly.
Depending on position, an additional 24 hours per year earmarked for volunteer activities.
Free AAA Classic Membership.
AAA product discounts.
Tuition reimbursement program.
Hourly base pay plus commission.