Member Experience Associate - $21/hour + Commission

AAA Mountain West Group•Cheyenne, WY

4d•Onsite

About The Position

The Member Experience Associate delivers outstanding service and value to AAA Members through genuine care, personal service, and attention to their needs and expectations across multiple branch locations. The role is an individual-contributor position accountable for individual sales targets while also supporting overall branch success. Associates rotate between branches based on business needs and must adapt quickly to different environments, product lines, services, teams, and systems. This is an onsite role at the Cheyenne branch, with regular travel between locations and Saturday availability required. The associate provides Member Services and product sales, uses consultative sales techniques to identify needs and present solutions, promotes AAA products and services, and follows branch operating procedures and compliance requirements. Depending on branch needs, responsibilities may span fundamental service skills and growth skills, including Concierge, DMV/MVD, Auto Travel, Unlicensed Insurance Services, and Smart Home Security.

Requirements

High school diploma or GED.
Two to four years of work experience, including at least one year in a sales role.
Sales experience is required.
Strong customer-service orientation, problem-solving ability, and a professional, friendly attitude.
Ability to meet or exceed sales goals and use active listening, communication, and consultative selling skills to identify needs and close sales.
Ability to adapt communication style and work effectively with different branch teams and Member bases.
Proficiency with multiple computer systems and applications, and ability to adapt to different system configurations and processes.
Ability to learn AAA products, services, and operations and demonstrate fiduciary accountability.
Ability to travel between locations and flexibly cover shifts at multiple locations, including Saturdays.
Bonding/fingerprinting and Property & Casualty licensing may be required depending on branch needs.

Nice To Haves

Experience in insurance, retail, hospitality, service industries, or call centers.
Demonstrated success working with defined sales standards and goals and consistently meeting or exceeding targets.
Customer service experience.

Responsibilities

Provide Member Services and product sales, applying AAA operating procedures and compliance requirements.
Meet individual sales goals and promote AAA products and services to achieve individual and branch goals.
Use consultative sales techniques to uncover Member needs, recommend relevant solutions, present offerings, and close sales opportunities.
Deliver consistent service and reinforce the value of Membership across assigned locations.
Adapt solutions, communication style, and service approach to Member needs and each branch environment.
Develop cross-functional capability across fundamental and growth skills as branch needs require.
Maintain product and service knowledge and use multiple computer systems and applications across branch locations.
Ensure operational processes are implemented and compliant with standard operating procedures, and support efficient end-to-end workflows.
Travel between branch locations and cover shifts as needed, including Saturdays.

Benefits

Opportunity to participate in AAA discretionary annual incentive or other incentive plans, depending on position.
$1-for-$1 401(k) company match up to 6% of eligible earnings per pay period.
Medical, dental, and vision benefits.
Wellness program.
Paid holidays.
Paid time off accrued monthly; depending on position, an additional 24 hours per year is earmarked for volunteer activities.
Free AAA Classic Membership.
AAA product discounts.
Tuition reimbursement program.
Competitive hourly base pay plus commissions.