Member Experience Associate - $21/hour + Commission

AAA Mountain West Group•Farmington, UT

12d•Onsite

About The Position

The Member Experience Associate delivers outstanding service and value to AAA Members through genuine care, personal service, and by meeting their needs and expectations across multiple branch locations. The role combines Member Services and product sales, with individual accountability for achieving sales targets. Associates are measured as individual contributors while supporting overall branch success, and rotate between branches according to business needs. They need to adapt quickly to different environments, product lines, services, systems, and branch processes. This is an onsite position at the Farmington, Utah branch, with regular travel between locations and Saturday availability required. Compensation is $21 per hour plus commission. Duties may include fundamental customer interactions and growth skills according to branch needs, including Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, Unlicensed Insurance Services, and Smart Home Security. The associate uses consultative sales techniques to identify Member needs, recommend solutions, and close sales while following branch procedures and compliance requirements.

Requirements

High school diploma or GED.
Two to four years of work experience, including at least one year in a sales role.
Sales experience is required.
Ability to demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
Strong customer service orientation, problem-solving ability, active listening, and communication skills.
Ability to adapt communication style and work effectively with different branch teams and Member bases.
Ability to identify customer-specific needs, generate sales, retain existing business, and meet sales goals.
Proficiency with multiple computer systems and applications, and ability to adapt to different system configurations or processes.
Ability to follow standard operating procedures and compliance requirements.
Availability to work Saturdays and at different branch locations.
Bonding, fingerprinting, and Property & Casualty licensing may be required depending on branch needs.

Nice To Haves

Experience in insurance, retail, hospitality, service industries, or call centers.
Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
Customer service experience.

Responsibilities

Deliver Member Services and product sales across assigned branch locations.
Meet individual sales goals and promote AAA products and services to support individual and branch goals.
Use consultative sales techniques to uncover Member needs, present relevant solutions, and close sales opportunities.
Anticipate Member needs and adapt recommendations and service to the branch environment.
Develop proficiency across AAA's fundamental service skills and growth skills, shifting between service and sales responsibilities as branch needs require.
Learn and use AAA products, services, systems, and branch processes across multiple locations.
Follow standard operating procedures and compliance requirements in each assigned branch.
Support efficient end-to-end operations and daily activities that contribute to branch objectives.
Travel between branch locations and provide shift coverage, including Saturdays.

Benefits

Opportunity to participate in a discretionary annual incentive plan or other incentive plans, depending on position.
Company 401(k) match of $1 for $1 up to 6% of eligible earnings per pay period.
Medical insurance.
Dental insurance.
Vision insurance.
Wellness program.
Paid holidays.
Paid time off accrued monthly.
Depending on position, an additional 24 hours per year for volunteer activities.
Free AAA Classic Membership.
AAA product discounts.
Tuition reimbursement program.
Competitive hourly base plus commissions.