Member Experience Associate

AAA Mountain West Group • Sparks, NV

1d • Onsite

About The Position

The Member Experience Associate (MEA) delivers service and value to AAA Members through personal, attentive service and by meeting Member needs across multiple branch locations. The role combines customer service and product sales, with individual accountability for achieving sales targets. MEAs use active listening and consultative sales techniques to uncover needs, recommend relevant solutions, and close sales while reinforcing the value of AAA Membership.

The associate must learn and adapt to multiple product lines, services, systems, branch teams, and operating procedures. Work may span Member Services, Concierge, DMV/MVD, Auto Travel, Insurance Services, and Smart Home Security, along with other fundamental and growth skills as branch needs require. The role supports branch success while being measured as an individual contributor.

This is a full-time, on-site position based at the Sparks Branch, with work at other branch locations as needed. The schedule includes Saturdays and requires flexibility to cover shifts and travel between locations.

Requirements

• High school diploma or GED.
• 2–4 years of work experience, including at least 1 year in a sales role; sales experience is required.
• Strong customer service orientation, problem-solving ability, active listening, adaptability, and communication skills.
• Demonstrated ability to meet or exceed sales goals, uncover customer needs, present solutions, and close sales.
• Ability to learn and adapt quickly to multiple computer systems, applications, product lines, services, and branch processes.
• Ability to apply AAA product knowledge and sales skills to identify customer-specific needs, generate sales, and retain existing business.
• Ability to follow operating procedures and compliance requirements and demonstrate fiduciary accountability.
• Ability to develop effective working relationships with peers, leaders, and internal partners.
• Adaptability, willingness to travel, and flexibility to cover shifts at multiple locations, including Saturdays.
• Current and valid driver’s license.
• May require bonding, fingerprinting, and Property & Casualty licensing depending on branch needs.
• Ability to stand, walk, sit, bend, and lift up to 15 pounds; ability to work at a computer or workstation for extended periods.

Nice To Haves

• Background in insurance, retail, hospitality, service industries, or call centers.
• Demonstrated success working to defined sales standards and goals and consistently meeting or exceeding targets.
• Customer service experience.
• Outbound sales experience.
• Bilingual Spanish.

Responsibilities

• Deliver outstanding Member service and value through genuine care, personal service, and attention to Member needs and expectations.
• Provide Member Services and product sales across applicable AAA product and service areas, including Concierge, DMV/MVD, Auto Travel, Insurance Services, and Smart Home Security.
• Meet individual sales goals and contribute to branch goals by promoting AAA products and services and reinforcing the value of Membership.
• Use consultative sales techniques to uncover needs, present solutions, and close sales opportunities.
• Anticipate Member needs, identify relevant solutions, and adapt service and sales approaches to different branch environments.
• Build cross-functional capability across fundamental and growth skills, flexing between service and sales responsibilities as branch needs require.
• Learn and use multiple computer systems, applications, product lines, services, and branch processes.
• Follow standard operating procedures and compliance requirements, and support efficient end-to-end operations across assigned branches.
• Adapt to different branch teams and Member bases and travel between locations to cover shifts as needed.
• Attend business meetings, traveling by car, plane, or other transportation as needed.

Benefits

• Opportunity to participate in a discretionary annual incentive plan or other incentive plans, depending on position.
• Company 401(k) match of $1 for $1 up to 6% of eligible earnings per pay period.
• Medical, dental, and vision benefits.
• Wellness program.
• Paid holidays.
• Paid time off accrued monthly; depending on position, an additional 24 hours per year is earmarked for volunteer activities.
• Free AAA Classic Membership.
• AAA product discounts.
• Tuition reimbursement program.
• Competitive hourly base plus commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED