Member Experience Associate

AAA Mountain West Group•Kalispell, MT

11d•Onsite

About The Position

The Member Experience Associate delivers outstanding service and value to AAA Members through genuine care, personal service, and by meeting their needs and expectations across multiple branch locations. The role combines member service and product sales, with direct accountability for individual sales targets. Associates are measured as individual contributors while supporting overall branch success. The position rotates between branches based on business needs and requires adaptability, active listening, and the ability to learn and work with different products, services, systems, teams, and Member bases. This is an onsite role at a branch in Kalispell, Montana. Pay is $21 per hour plus commission, with availability for rotating Saturdays required. The associate performs customer interactions covering Member Services, Concierge, DMV/MVD, Auto Travel, Unlicensed Insurance Services, and Smart Home Security, as well as other fundamental or growth skills depending on branch needs. They use consultative sales techniques to uncover needs, present relevant solutions, close sales, achieve individual goals, and promote the value of AAA Membership across locations. They are expected to maintain product and operational knowledge, follow standard procedures and compliance requirements, and adapt to branch-specific processes. The role works in a variety of office and branch environments. It requires flexibility to travel regularly between locations and cover shifts, including Saturdays. Physical activities may include standing, sitting, walking, bending, and lifting up to 15 pounds. The job involves extensive computer use, with the posting estimating approximately 98% of time using a video display terminal and also stating that approximately 50–80% of job time involves a personal computer.

Requirements

High school diploma or GED.
2–4 years of work experience, including at least 1 year in a sales role.
Sales experience is required.
Professional and friendly customer-service approach, problem-solving ability, and flexibility in adapting communication to different audiences and branch environments.
Strong sales skills and ability to meet or exceed goals in prior roles.
Active listening, adaptability, and strong communication skills to uncover needs, present solutions, and close sales.
Ability to learn and work with multiple computer systems and applications, including varying configurations or processes across branches.
Strong knowledge of AAA products, services, and operations, with fiduciary accountability.
Ability to follow standard operating procedures and maintain compliance across assigned branches.
Demonstrated drive for results, timely completion of deliverables, and focus on goal achievement.
Ability to develop effective working relationships with peers, leaders, and internal partners.
Adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
Current and valid driver’s license.
Availability to work rotating Saturdays and at different branch locations.
Ability to stand, sit, walk, bend, and lift up to 15 pounds; ability to work at a desk or computer workstation for extended periods.

Nice To Haves

Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
Customer service experience.
Experience in insurance, retail, hospitality, service industries, or call centers.

Responsibilities

Deliver member service and product sales, including interactions across Member Services, Concierge, DMV/MVD, Auto Travel, Unlicensed Insurance Services, and Smart Home Security, depending on branch needs.
Meet individual sales goals and contribute to branch goals while operating as an individual contributor.
Use consultative sales techniques to uncover Member needs, present relevant solutions, and close sales opportunities.
Promote AAA products and services and reinforce the value of Membership across branch locations.
Anticipate Member needs, recommend suitable solutions, and adapt service and sales approaches to each branch environment.
Maintain knowledge and proficiency in AAA products, services, systems, and branch operations.
Follow standard operating procedures and compliance requirements in assigned branches.
Help ensure efficient end-to-end processes and meet operational objectives.
Adapt to different branch teams, Member bases, systems, processes, and shift coverage needs.
Travel between branch locations and attend business meetings as required.

Benefits

Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending on position.
401(k) matching: $1 for $1 company match up to 6% of eligible earnings per pay period.
Medical, dental, and vision benefits.
Wellness program.
Paid holidays.
Paid time off accrued monthly; depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Free AAA Classic Membership.
AAA product discounts.
Tuition reimbursement program.
Competitive hourly base pay plus commissions.