Member Experience Associate

Dominique Dawes Academy•Alpharetta, GA

10d•$18 - $20

About The Position

The Member Experience Associate serves as a welcoming and professional point of contact for families and prospective members at Dominique Dawes Academy. The role focuses on front desk and event operations, including greeting visitors, responding to inquiries, processing payments, assisting with enrollment, maintaining accurate records, and supporting parties and events. The associate helps ensure family interactions reflect the academy’s welcoming and professional service standards. The position is part-time and primarily supports parties and events at the location, with weekend afternoon shifts. The associate must be available during high-traffic periods such as class transitions, events, and peak seasons. Work takes place indoors with regular interaction with children, families, and staff.

Requirements

High school diploma or equivalent required.
At least 1 year of experience in customer service, administrative support, hospitality, retail, recreation, or another customer-facing environment.
CPR/AED and First Aid certification required, or ability to obtain it within the required timeframe after hiring.
Exceptional verbal and written communication skills.
Strong interpersonal skills and a welcoming, professional approach.
Customer-focused mindset and commitment to positive family experiences.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and remain composed in a fast-paced environment.
Sound problem-solving skills and ability to recognize when concerns require escalation.
Proficiency with office productivity tools, customer or enrollment management systems, and basic data systems.
Dependable, adaptable, and collaborative.
Ability to work for extended periods at a computer and alternate between sitting, standing, and walking.
Regular use of computers, phones, and other office equipment.
Ability to occasionally lift and move office supplies, event materials, and equipment weighing up to 25 lbs.
Ability to communicate clearly and effectively by phone, email, and in person.
Availability for weekend afternoon shifts and during high-traffic times, including class transitions, events, and peak seasons.

Nice To Haves

Additional education or training in business, hospitality, communications, recreation, or a related field.
Experience handling customer inquiries, payments, records, or other front desk responsibilities.
Experience in youth sports, recreation, education, or children’s enrichment environments.

Responsibilities

Provide exceptional service to visitors, students, and families while maintaining a welcoming and professional front desk presence.
Support the new client experience by implementing trial processes and working toward set trial close-rate goals.
Manage and respond accurately and carefully to family inquiries about classes, enrollment, policies, and scheduling.
Handle incoming calls, process tuition and fee payments, and resolve customer concerns with empathy and efficiency.
Follow up with prospective and current families by phone or email to answer questions, support engagement, and address service needs.
Facilitate communication between families, coaches, and management by relaying messages and assisting with questions.
Lead facility tours for prospective families, explain programs and membership options, and support enrollment.
Assist with enrollment and maintain accurate student and family records in the registration system.
Provide first aid within the scope of training and certification, and promptly escalate injuries or emergencies according to academy procedures.
Monitor and maintain a clean, organized, and welcoming lobby and facility environment.
Support front desk administration, including scheduling, data entry, and reporting.
Provide hands-on support for parties, events, and other member experience activities, including setup, check-in, and assistance with family needs.
Demonstrate a positive, solution-oriented attitude aligned with Dominique Dawes Academy’s values.
Perform other duties as assigned.