Member Experience Associate

Dominique Dawes Academy • Alpharetta, GA

9d • Onsite

About The Position

The Member Experience Associate serves as a welcoming and professional point of contact for families and prospective members at Dominique Dawes Academy. The role focuses on front desk and event operations, including greeting visitors, responding to inquiries, processing payments, assisting with enrollment, maintaining accurate records, and supporting parties and events. The associate helps ensure family interactions reflect the academy’s welcoming and professional service standards.

This position drives the new client experience by implementing trial processes and working toward trial close-rate goals. It supports families, students, coaches, and management through clear communication, enrollment assistance, facility tours, administrative support, and customer service. The associate also provides first aid within the scope of training and certification, maintains a clean and welcoming facility, and assists with event setup, check-in, and family needs.

This is a part-time role working weekend afternoon shifts, primarily supporting parties and events at the location. The work takes place indoors and involves regular interaction with children, families, and staff. The stated pay range is $18.00–$20.00 per hour.

Requirements

• High school diploma or equivalent required.
• At least 1 year of experience in customer service, administrative support, hospitality, retail, recreation, or another customer-facing environment.
• CPR/AED and First Aid certification required, or ability to obtain it within the required timeframe after hiring.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills and a welcoming, professional approach.
• Customer-focused mindset and commitment to positive family experiences.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and remain composed in a fast-paced environment.
• Sound problem-solving skills, including the ability to recognize when concerns require escalation.
• Proficiency with office productivity tools, customer or enrollment management systems, and basic data systems.
• Dependable, adaptable, and collaborative.
• Availability for weekend afternoon shifts and during high-traffic periods such as class transitions, events, and peak seasons.
• Ability to work for extended periods at a computer and alternate between sitting, standing, and walking throughout the workday.
• Ability to use computers, phones, and other office equipment regularly.
• Ability to occasionally lift and move office supplies, event materials, and equipment weighing up to 25 pounds.
• Ability to communicate clearly and effectively by phone, email, and in person.

Nice To Haves

• Additional education or training in business, hospitality, communications, recreation, or a related field.
• Experience handling customer inquiries, payments, records, or other front desk responsibilities.
• Experience in youth sports, recreation, education, or children’s enrichment environments.

Responsibilities

• Provide exceptional service to visitors, students, and families through a welcoming and professional front desk presence.
• Drive the new client experience by implementing trial processes and working toward set trial close-rate goals.
• Respond accurately and thoughtfully to family inquiries about classes, enrollment, policies, and scheduling.
• Handle incoming calls, process tuition and fee payments, and resolve customer concerns with empathy and efficiency.
• Follow up with prospective and current families by phone or email to answer questions, support engagement, and address service needs.
• Relay messages and assist with questions to facilitate communication among families, coaches, and management.
• Lead facility tours for prospective families, explain programs and membership options, and support enrollment.
• Assist with enrollment and maintain accurate student and family records in the registration system.
• Provide first aid within the scope of training and certification, and promptly escalate injuries or emergencies according to academy procedures.
• Monitor and maintain a clean, organized, and welcoming lobby and facility.
• Support front desk administration, including scheduling, data entry, and reporting.
• Assist with parties, events, and other member experience activities, including setup, check-in, and responding to family needs.
• Demonstrate a positive, solution-oriented attitude aligned with Dominique Dawes Academy’s values.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED