Member Experience Associate

AAA Mountain West Group • Phoenix, AZ

9d • Onsite

About The Position

The Member Experience Associate delivers outstanding service and value to AAA Members through genuine care, personal service, and by meeting their needs across multiple branch locations. The role also has direct accountability for individual sales targets. Associates are measured as individual contributors while supporting overall branch success, and rotate between branches based on business needs.

The position involves providing Member Services and selling AAA products and services, using consultative sales techniques to uncover needs, recommend solutions, and close sales. Associates must adapt to different branch environments, teams, Member bases, products, services, systems, and processes while maintaining consistent service and operational compliance. Responsibilities may span fundamental customer interactions and growth skills depending on branch needs.

This is primarily an office-based role in a variety of branch environments. The position requires flexibility to work at different locations and shifts, travel between locations, and work Saturdays. Physical activities may include standing, walking, sitting, bending, and lifting up to 15 pounds. Computer use accounts for a substantial portion of the workday.

Requirements

• High school diploma or GED.
• 2–4 years of work experience, including at least 1 year in a sales role.
• Sales experience is required.
• Strong customer-service orientation, problem-solving ability, and a professional, friendly attitude.
• Demonstrated sales skills and ability to meet or exceed goals in prior roles.
• Active listening, adaptability, and strong communication skills to uncover needs, present solutions, and close sales.
• Ability to quickly learn and adapt to multiple products, services, computer systems, applications, and branch processes.
• Ability to work effectively with peers, leaders, and internal partners.
• Adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
• Availability to work at different branch locations and on Saturdays.
• Bonding, fingerprinting, and Property & Casualty licensing may be required depending on branch needs.

Nice To Haves

• Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
• Customer service experience.
• Experience in insurance, retail, hospitality, service industries, or call centers.

Responsibilities

• Deliver personalized customer service and Member Services across multiple branch locations.
• Sell AAA products and services and meet individual sales targets while supporting branch goals.
• Use consultative sales techniques to identify Member needs, present relevant solutions, and close sales opportunities.
• Promote the value of AAA Membership and recommend suitable products and services.
• Adapt service and sales approaches to different branch environments, teams, Member bases, and business needs.
• Learn and maintain proficiency in AAA products, services, operations, computer systems, and applications.
• Follow standard operating procedures and compliance requirements at all assigned branches.
• Support operational efficiency and end-to-end processes in assigned branches.
• Travel between branch locations and cover shifts as needed, including Saturdays.

Benefits

• AAA discretionary annual incentive plan or other incentive plans, depending on position.
• 401(k) matching: dollar-for-dollar company match up to 6% of eligible earnings per pay period.
• Medical, dental, and vision benefits.
• Wellness program.
• Paid holidays.
• Paid time off accrued monthly.
• Depending on position, an additional 24 hours per year for volunteer activities.
• Free AAA Classic Membership.
• AAA product discounts.
• Tuition reimbursement program.
• Competitive hourly base pay plus commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED