Member Experience Associate

AAA Mountain West Group•Folsom, CA

1d•$23 - $27•Onsite

About The Position

The Member Experience Associate delivers outstanding service and value to AAA Members through genuine care, personal service, and by meeting their needs and expectations across multiple branch locations. The position rotates among branches based on business needs and requires adaptability, active listening, and the ability to quickly learn and adjust to different products, services, systems, teams, and Member bases. The role combines Member Services and product sales, with individual accountability for sales targets. Associates use consultative sales techniques to identify Member needs, recommend relevant solutions, and close sales while supporting branch goals and reinforcing the value of Membership. Assigned duties may cover fundamental service areas and growth skills, depending on branch needs, including Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, Unlicensed Insurance Services, and Smart Home Security. Associates follow branch operating procedures and compliance requirements, maintain strong product knowledge, and adapt to different branch environments and system configurations. The position works in a variety of branch office environments and requires travel between locations, including availability to work Saturdays.

Requirements

High school diploma or GED.
2–4 years of work experience, including at least 1 year in a sales role.
Sales experience is required.
Ability to demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
Strong customer-service orientation, active listening, communication, problem-solving, and sales skills.
Ability to learn and adapt quickly to multiple product lines, services, computer systems, applications, and branch processes.
Ability to work Saturdays and at different branch locations.
Bonding, fingerprinting, and Property & Casualty licensing may be required depending on branch needs.

Nice To Haves

Background in insurance, retail, hospitality, service industries, or call centers.
Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
Customer service experience.

Responsibilities

Deliver Member Services and product sales across multiple branch locations.
Meet individual sales goals and contribute to branch goals by promoting AAA products and services.
Use consultative sales techniques to uncover Member needs, present appropriate solutions, and close sales opportunities.
Anticipate Member needs and recommend relevant solutions, adapting service to each branch environment.
Learn and provide service across fundamental areas that may include Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, Unlicensed Insurance Services, and Smart Home Security.
Build cross-functional capability to flex between service and sales responsibilities as branch needs require.
Apply AAA product and service knowledge and follow standard operating procedures and compliance requirements.
Adapt communication style and computer-system use to different branch teams, Member bases, and processes.
Maintain operational efficiency and support end-to-end process flow in assigned branches.
Travel between branch locations regularly and cover shifts as needed, including Saturdays.

Benefits

Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans, depending on position.
$1-for-$1 401(k) company match up to 6% of eligible earnings per pay period.
Medical, dental, and vision benefits.
Wellness program.
Paid holidays.
Paid time off accrued monthly.
Depending on position, an additional 24 hours per year for volunteer activities.
Free AAA Classic Membership.
AAA product discounts.
Tuition reimbursement program.
Competitive hourly base plus commissions.