Member Experience Associate

AAA Mountain West Group•Yuba City, CA

2d•$23 - $27•Onsite

About The Position

The Member Experience Associate delivers outstanding service and value to AAA Members through genuine care, personal service, and meeting Member needs across multiple branch locations. The role rotates between branches based on business needs and requires adaptability, active listening, and the ability to quickly learn and use multiple product lines, services, and systems. This is an onsite role at a branch in Yuba City, California, with travel between locations and availability for rotating Saturdays required. The associate performs Member Services and product sales, supports branch operations, and is accountable for individual sales targets while contributing to overall branch success. They apply consultative sales techniques to identify needs, present relevant solutions, and close opportunities. The role may cover seven fundamental skills and growth skills depending on branch needs, including Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, Unlicensed Insurance Services, and Smart Home Security. The position pays $23 to $26.95 per hour depending on region, plus commissions. Most employees are expected to earn between $270 and $3,500 in annual incentives, contingent on performance.

Requirements

High school diploma or GED.
2–4 years of work experience, including at least 1 year in a sales role.
Sales experience is required.
Current and valid driver’s license.
Demonstrated adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
Strong customer service, problem-solving, active listening, communication, and sales skills.
Ability to adapt communication style and work with different branch teams and Member bases.
Proficiency with multiple computer systems and applications, with ability to learn varying systems and processes.
Ability to follow procedures and maintain compliance and fiduciary accountability.
Ability to work flexible shifts and travel regularly between locations, including Saturdays.

Nice To Haves

Background in insurance, retail, hospitality, service industries, or call centers.
Demonstrated success working with defined sales standards and goals and consistently meeting or exceeding targets.
Customer service experience.
Bonding, fingerprinting, or Property and Casualty licensing may be required depending on branch needs.

Responsibilities

Deliver professional, friendly Member service and increase the value of Membership through each interaction.
Perform Member Services and product sales while following branch procedures and compliance requirements.
Meet individual sales goals by using consultative sales techniques to uncover needs, present solutions, and close sales.
Promote AAA products and services to achieve individual and branch goals across assigned locations.
Anticipate Member needs and recommend relevant solutions, adapting service to each branch environment.
Build product knowledge and cross-functional skills to flex between service and sales responsibilities as branch needs require.
Use multiple computer systems and applications, adapting to different configurations and processes across branches.
Implement and comply with standard operating procedures and support efficient end-to-end branch operations.
Travel between branch locations and cover shifts as needed, including rotating Saturdays.

Benefits

401(k) company match of $1 for $1 up to 6% of eligible earnings per pay period.
Medical, dental, and vision benefits.
Wellness program.
Paid holidays.
Paid time off accrued monthly.
Depending on position, an additional 24 hours per year for volunteer activities.
Free AAA Classic Membership.
AAA product discounts.
Tuition reimbursement program.
Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending on position.
Commissions.