Member Experience Associate

AAA Mountain West Group•Yuba City, CA

1d•Onsite

About The Position

The Member Experience Associate delivers outstanding service and value to AAA Members through genuine care, personal service, and by meeting their needs and expectations across multiple branch locations. The role combines Member service with individual sales accountability, including meeting individual sales targets and supporting branch goals. Associates rotate between branches based on business needs and must adapt to different teams, Member bases, products, services, and systems. This is an onsite position at a branch in Yuba City, California, with regular travel between locations and availability for rotating Saturdays. Pay is $23 per hour plus commission; regional starting rates range from $23.00 to $26.95 per hour. The incentive plan includes commissions, and most employees are expected to earn $270–$3,500 in annual incentives, contingent on performance. The position covers fundamental customer interactions and may include Member Services, Concierge, DMV/MVD, Auto Travel, unlicensed insurance services, and Smart Home Security. Responsibilities may include all seven fundamental skills as well as growth skills, depending on branch needs. Associates are expected to provide seamless service, use consultative sales techniques, comply with operating procedures, and build cross-functional capabilities to flex between service and sales responsibilities.

Requirements

High school diploma or GED.
2–4 years of work experience, including at least 1 year in a sales role.
Sales experience is required.
Current and valid driver's license.
Ability to adapt, travel, and flexibly cover shifts at multiple locations.
Strong customer service orientation, active listening, communication, and problem-solving skills.
Demonstrated ability to use consultative sales techniques to identify needs, present solutions, and close sales.
Ability to learn and adapt to multiple computer systems, applications, products, services, and processes.
Ability to follow standard operating procedures and compliance requirements.
Availability to work at different branch locations and on Saturdays.

Nice To Haves

Demonstrated success meeting or exceeding defined sales standards and targets.
Customer service experience.
Experience in insurance, retail, hospitality, service industries, or call centers.
Backgrounds involving sales, hospitality, insurance, retail, service industries, or call centers are highly valued.
P&C licensing may be required depending on branch needs.

Responsibilities

Provide Member services and sell AAA products across assigned branch locations.
Meet individual sales targets and contribute to branch goals through product promotion and consultative sales.
Listen to Members, identify and anticipate their needs, recommend relevant solutions, and close sales opportunities.
Reinforce the value of AAA Membership and seek opportunities to generate new sales and retain existing business.
Adapt service and sales approaches to different branch environments, teams, Member bases, and systems.
Learn and maintain knowledge of AAA products, services, systems, and branch operations.
Follow standard operating procedures and compliance requirements, and support efficient end-to-end processes.
Build cross-functional skills to flex between service and sales responsibilities as branch needs require.
Travel between branch locations and cover shifts, including Saturdays, as needed.

Benefits

401(k) matching: $1-for-$1 company match up to 6% of eligible earnings per pay period.
Medical, dental, and vision benefits.
Wellness program.
Paid holidays.
Paid time off accrued monthly.
Depending on position, an additional 24 hours per year for volunteer activities.
Free AAA Classic Membership.
AAA product discounts.
Tuition reimbursement.
Opportunity to participate in a discretionary annual incentive plan or other incentive plans, depending on position.