Member Experience Associate

AAA Mountain West Group • Las Vegas, NV

2d • Onsite

About The Position

The Member Experience Associate (MEA) delivers outstanding service and value to AAA Members through genuine care, personal service, and by meeting their needs and expectations across multiple branch locations. The position combines Member service with individual sales accountability and requires adaptability, active listening, and the ability to learn and adjust quickly to multiple product lines, services, and systems. Although the role supports overall branch success, MEAs are measured as individual contributors. This is a full-time, on-site role working at the Blue Diamond Branch, with work at other branch locations as needed.

The MEA handles customer interactions and product sales across areas that may include Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, Insurance Services, and Smart Home Security. Depending on branch needs, responsibilities may cover all seven fundamental skills as well as growth skills. The associate uses consultative sales techniques to identify Member needs, recommend relevant solutions, close sales, promote the value of AAA Membership, and meet individual sales goals. The role also involves applying standard operating procedures, maintaining compliance, adapting to different branch teams and systems, and supporting efficient operations.

The position requires a professional and friendly customer-service approach, strong sales and communication skills, technical adaptability, product knowledge, and operational accountability. The associate must be willing to travel between locations regularly and be flexible in covering shifts, including Saturdays. Physical requirements include standing, sitting, bending, walking, and lifting up to 15 pounds; the work involves extensive computer use.

Requirements

• High school diploma or GED.
• 2–4 years of work experience, including at least 1 year in a sales role.
• Sales experience is required.
• Current and valid driver's license.
• Demonstrated adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
• Ability to work Saturdays and at different branch locations.
• Strong customer-service orientation, problem-solving ability, active listening, communication, and adaptability.
• Ability to learn multiple products, services, computer systems, applications, and branch processes quickly.
• Ability to use sales skills to identify customer-specific needs, generate new sales, and retain existing business.
• Ability to follow standard operating procedures and compliance requirements and demonstrate fiduciary accountability.
• Ability to stand, sit, bend, walk, and lift up to 15 pounds, and to work at a computer workstation for extended periods.
• Bonding, fingerprinting, and P&C licensing may be required depending on branch needs.

Nice To Haves

• Background in insurance, retail, hospitality, service industries, or call centers.
• Demonstrated success working with defined sales standards and goals and consistently meeting or exceeding targets.
• Customer service experience.
• Outbound sales experience.

Responsibilities

• Provide Member services and sell AAA products across multiple branch locations.
• Apply consultative sales techniques to uncover Member needs, present solutions, and close sales opportunities.
• Meet individual sales goals and promote AAA products, services, and Membership value to support individual and branch goals.
• Anticipate Member needs, recommend relevant solutions, and adapt service to different branch environments.
• Learn and provide service across areas that may include Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, Insurance Services, and Smart Home Security.
• Build cross-functional capabilities across fundamental and growth skills to flex between service and sales responsibilities as branch needs require.
• Apply standard operating procedures and compliance requirements at assigned branches.
• Adapt to varying branch teams, Member bases, computer systems, applications, and processes.
• Support operational efficiency and meet objectives through effective end-to-end processes.
• Travel between branch locations regularly and cover shifts as needed, including Saturdays.

Benefits

• Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending on position.
• Company 401(k) match of $1 for $1 up to 6% of eligible earnings per pay period.
• Medical, dental, and vision benefits.
• Wellness program.
• Paid holidays.
• Paid time off accrued monthly.
• Depending on position, an additional 24 hours per year earmarked for volunteer activities.
• Free AAA Classic Membership.
• AAA product discounts.
• Tuition reimbursement program.
• Competitive hourly base plus commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED