Member Experience Associate
About The Position
The Member Experience Associate (MEA) delivers outstanding service and value to AAA Members through genuine care, personal service, and the ability to meet Member needs across multiple branch locations. The role includes Member services and product sales, with individual accountability for achieving sales targets. MEAs use consultative sales techniques to identify needs, recommend relevant solutions, and close sales while reinforcing the value of AAA Membership. This is a full-time, on-site role based at the Blue Diamond Branch, with work assignments across multiple locations as needed. The associate must adapt quickly to different branch teams, Member bases, product lines, services, and computer systems, and may need to cover shifts at other branches, including Saturdays. The role supports branch success while being measured as an individual contributor.
Requirements
- High school diploma or GED.
- 2–4 years of work experience, including at least 1 year in a sales role.
- Sales experience is required.
- Current and valid driver's license.
- Ability to adapt, travel between locations, and flexibly cover shifts.
- Strong customer service orientation, problem-solving skills, and professional, friendly attitude.
- Ability to listen actively, identify customer-specific needs, communicate effectively, present solutions, and close sales.
- Demonstrated ability to meet or exceed sales goals in prior roles.
- Ability to learn and adapt to multiple computer systems, applications, and branch processes.
- Ability to follow operating procedures and demonstrate fiduciary accountability.
- Willingness and availability to work at different branch locations and on Saturdays.
Nice To Haves
- Background in insurance, retail, hospitality, service industries, or call centers.
- Demonstrated success working with defined sales standards and goals and consistently meeting or exceeding targets.
- Customer service experience.
- Outbound sales experience.
- P&C licensing, depending on branch needs.
Responsibilities
- Provide Member services and sell AAA products across assigned branch locations.
- Meet individual sales goals and contribute to branch sales goals.
- Use consultative sales techniques to uncover Member needs, present solutions, and close sales opportunities.
- Promote AAA products and services and reinforce the value of Membership.
- Anticipate Member needs, recommend relevant solutions, and adapt service to each branch environment.
- Learn and maintain proficiency in AAA products, services, systems, and branch operations.
- Follow standard operating procedures and compliance requirements at assigned branches.
- Adapt between service and sales responsibilities, including fundamental skills and growth skills as branch needs require.
- Maintain efficient end-to-end processes and contribute to operational objectives.
- Travel between locations and provide shift coverage as needed, including Saturdays.
Benefits
- Opportunity to participate in a discretionary annual incentive plan or other incentive plans, depending on position.
- Company 401(k) match of $1 for $1 up to 6% of eligible earnings per pay period.
- Medical, dental, and vision benefits.
- Wellness program.
- Paid holidays.
- Paid time off accrued monthly.
- Up to 24 additional hours per year designated for volunteer activities, depending on position.
- Free AAA Classic Membership.
- AAA product discounts.
- Tuition reimbursement program.
- Competitive hourly base plus commissions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
