Member Experience Associate

AAA Mountain West Group • Sparks, NV

3d • Onsite

About The Position

The Member Experience Associate (MEA) delivers service and value to AAA Members through attentive, personal service and by addressing their needs across multiple branch locations. The role combines customer service with individual accountability for meeting sales targets. Associates adapt to different branch environments, teams, Member bases, product lines, services, and systems, using active listening and consultative sales techniques to identify needs, recommend relevant solutions, and close sales. The position supports branch goals while being measured as an individual contributor.

This is a full-time, on-site role based at the Sparks Branch and includes Saturday work. The associate must be willing and able to travel between locations and flexibly cover shifts at multiple branches. Responsibilities may span fundamental customer interactions and growth skills, depending on branch needs, including Member Services, Concierge, DMV/MVD, Auto Travel, Insurance Services, and Smart Home Security. The role also requires following branch procedures and compliance requirements, maintaining product knowledge, and providing consistent service and sales across locations.

Requirements

• High school diploma or GED.
• 2–4 years of work experience, including at least 1 year in a sales role.
• Sales experience is required.
• Strong customer service orientation, problem-solving ability, and a professional, friendly attitude.
• Demonstrated sales skills and ability to meet or exceed goals in previous roles.
• Active listening, adaptability, and strong communication skills, including the ability to adjust communication style for different Members and environments.
• Ability to learn and adapt quickly to multiple products, services, computer systems, and applications.
• Knowledge of AAA products, services, and operations, with fiduciary accountability.
• Ability to follow standard operating procedures and compliance requirements across branches.
• Ability to focus on results, meet deliverables on time, and continue working toward goals.
• Ability to develop effective working relationships with peers, leaders, and internal partners.
• Adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
• Current and valid driver's license.
• Ability to work Saturdays and at different branch locations.
• Ability to stand, walk, sit, bend, and lift up to 15 pounds; extended periods at a desk or computer workstation may be required.

Nice To Haves

• Experience in insurance, retail, hospitality, service industries, or call centers.
• Demonstrated success working with defined sales standards and goals and consistently meeting or exceeding targets.
• Customer service experience.
• Outbound sales experience.
• Bilingual Spanish.

Responsibilities

• Deliver friendly, professional service and value to Members across multiple branch locations.
• Perform fundamental customer interactions, including Member Services and product sales.
• Meet individual sales goals and contribute to branch goals by promoting AAA products and services.
• Use consultative sales techniques to uncover Member needs, present relevant solutions, and close sales opportunities.
• Anticipate Member needs, recommend customer-specific solutions, and adapt service to each branch environment.
• Build and maintain knowledge of AAA products, services, operations, and systems.
• Adapt between service and sales responsibilities as branch needs require, including work across fundamental and growth skills.
• Follow standard operating procedures and compliance requirements at assigned branches.
• Support operational efficiency and end-to-end processes that help meet objectives.
• Travel between branch locations and cover shifts at multiple locations, including Saturdays.

Benefits

• Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans, depending on position.
• 401(k) matching: $1 for $1 company match up to 6% of eligible earnings per pay period.
• Medical, dental, and vision benefits.
• Wellness program.
• Paid holidays.
• Paid time off accrued monthly.
• Depending on position, an additional 24 hours per year for volunteer activities.
• Free AAA Classic Membership.
• AAA product discounts.
• Tuition reimbursement program.
• Competitive hourly base plus commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED