Member Experience Associate - $21/hour + Commission

AAA Mountain West Group•Farmington, UT

11d•Onsite

About The Position

The Member Experience Associate delivers outstanding service and value to AAA Members through personal care, product knowledge, and sales across multiple branch locations. This role is accountable for individual sales targets and contributes to branch success while working as an individual contributor. The associate rotates between branches according to business needs and must adapt quickly to different teams, Member bases, product lines, services, and systems. This is an onsite position at a branch in Farmington, Utah, with a pay rate of $21 per hour plus commission. Availability to work Saturdays is required. The position includes customer interactions involving Member Services and product sales, potentially across Member Experience, Concierge, DMV/MVD, Auto Travel, unlicensed insurance services, and Smart Home Security. The associate uses consultative sales techniques to identify Member needs, recommend relevant solutions, and close sales while maintaining consistent service and following branch procedures and compliance requirements. Responsibilities may include fundamental and growth skills depending on branch needs. The role requires flexibility to travel between branches and cover shifts at multiple locations. Bonding, fingerprinting, and Property & Casualty licensing may be required depending on branch needs. The work is primarily in branch office environments and involves extended periods of standing, walking, or sitting at a workstation, frequent computer use, and occasional lifting of up to 15 pounds.

Requirements

High school diploma or GED.
Two to four years of work experience, including at least one year in a sales role.
Sales experience is required.
Demonstrated ability to meet or exceed sales goals in prior roles.
Strong customer service orientation, problem-solving skills, and professional communication.
Active listening and the ability to identify customer-specific needs, present solutions, and close sales.
Ability to adapt communication style and work effectively with different branch teams and Member bases.
Proficiency with multiple computer systems and applications, with the ability to adapt to different system configurations and processes.
Knowledge of AAA products, services, and operations, and ability to demonstrate fiduciary accountability.
Ability to follow standard operating procedures and compliance requirements.
Adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
Availability to work Saturdays and at different branch locations.
Ability to stand, walk, sit, bend, and lift up to 15 pounds; frequent computer use is required.
Bonding, fingerprinting, and Property & Casualty licensing may be required depending on branch needs.

Nice To Haves

Background in insurance, retail, hospitality, service industries, or call centers.
Demonstrated success working with defined sales standards and goals and consistently meeting or exceeding targets.
Customer service experience.

Responsibilities

Provide professional, friendly, and solutions-oriented service to AAA Members across assigned branch locations.
Perform customer interactions involving Member Services and product sales, potentially including Member Experience, Concierge, DMV/MVD, Auto Travel, unlicensed insurance services, and Smart Home Security.
Meet individual sales goals and contribute to branch goals by promoting AAA products and services.
Use consultative sales techniques to uncover Member needs, present relevant solutions, and close sales opportunities.
Anticipate Member needs, recommend suitable solutions, and adapt service to each branch environment.
Build and maintain knowledge of AAA products, services, operations, systems, and branch procedures.
Apply standard operating procedures and compliance requirements across assigned branches.
Adapt communication style to different teams, Member bases, and service environments.
Develop cross-functional capability across fundamental and growth skills, flexing between service and sales as branch needs require.
Travel between branch locations and cover shifts at multiple locations, including Saturdays.
Maintain efficient end-to-end processes and contribute to branch objectives.

Benefits

Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans, depending on position.
$1-for-$1 company 401(k) match up to 6% of eligible earnings per pay period.
Medical, dental, and vision benefits.
Wellness program.
Paid holidays.
Paid time off accrued monthly.
Depending on position, an additional 24 hours per year earmarked for volunteer activities.
Free AAA Classic Membership.
AAA product discounts.
Tuition reimbursement program.
Hourly base pay plus commissions.