Member Experience Associate - Chinese or Spanish Bilingual Required

AAA Mountain West Group•Elk Grove, CA

1d•Onsite

About The Position

The Member Experience Associate delivers outstanding service and value to AAA Members through genuine care, personal service, and the ability to meet Members’ needs across multiple branch locations. The role also carries individual accountability for sales targets and contributes to overall branch success. Associates rotate between branches based on business needs and must adapt to different teams, Member bases, products, services, and systems. The position involves fundamental Member interactions and product sales across areas that may include Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, unlicensed insurance services, and Smart Home Security. Depending on branch needs, responsibilities may include all seven fundamental skills as well as growth skills. Associates use consultative sales techniques to identify needs, recommend relevant solutions, promote AAA products and services, and help meet individual and branch goals while reinforcing the value of Membership. Associates are expected to maintain strong customer service, sales, technical, and operational skills; learn and adapt to multiple systems and branch processes; and follow standard operating procedures and compliance requirements. The role requires flexibility to travel between locations and cover shifts, including Saturdays. Bonding/fingerprinting and Property and Casualty licensing may be required depending on branch needs.

Requirements

High school diploma or GED.
2–4 years of work experience, including at least 1 year in a sales role.
Sales experience is required.
Chinese or Spanish bilingual ability is required.
Ability to demonstrate strong sales skills, including meeting or exceeding goals in prior roles.
Strong customer service, active listening, communication, problem-solving, and adaptability skills.
Ability to learn AAA products, services, operations, and multiple computer systems.
Ability to follow standard operating procedures and demonstrate fiduciary accountability.
Willingness and flexibility to travel between locations and cover shifts, including Saturdays.
Bonding/fingerprinting and Property and Casualty licensing may be required depending on branch needs.
Ability to stand, sit, bend, and lift up to 15 pounds.

Nice To Haves

Demonstrated success working with defined sales standards and goals and consistently meeting or exceeding targets.
Customer service experience.
Experience in insurance, retail, hospitality, service industries, or call centers.

Responsibilities

Deliver professional, friendly service and value to Members across multiple branch locations.
Perform Member service interactions and sell AAA products and services.
Meet individual sales targets and contribute to branch goals.
Use consultative sales techniques to uncover Member needs, present solutions, and close sales.
Promote AAA products and services and reinforce the value of Membership.
Adapt recommendations, communication, and service to Member needs and branch environments.
Learn and work across relevant service areas, which may include Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, unlicensed insurance services, and Smart Home Security.
Use multiple computer systems and applications, adapting to different branch configurations and processes.
Follow standard operating procedures, compliance requirements, and operational processes at assigned branches.
Travel between branch locations and flexibly cover shifts, including Saturdays.

Benefits

Opportunity to participate in a discretionary annual incentive plan or other incentive plans, depending on position.
Company 401(k) match of $1 for $1 up to 6% of eligible earnings per pay period.
Medical, dental, and vision benefits.
Wellness program.
Paid holidays.
Paid time off accrued monthly.
Depending on position, an additional 24 hours per year for volunteer activities.
Free AAA Classic Membership.
AAA product discounts.
Tuition reimbursement program.
Commissions and other incentives under an incentive plan.