Member Experience Associate

AAA Mountain West Group • Eureka, CA

1d • Onsite

About The Position

The Member Experience Associate delivers service and value to AAA Members through attentive, personalized service and by meeting Member needs across multiple branch locations. This role also carries individual sales targets and is measured as an individual contributor while supporting overall branch success. Associates rotate among branches according to business needs and must adapt quickly to different teams, Member bases, products, services, and systems. This is an onsite position based at a branch in Eureka, California, with regular travel between locations and availability for rotating Saturdays. The stated pay is $23 per hour plus commissions; starting rates vary by region, from $23.00 to $26.95 per hour. The incentive plan includes commissions, with expected annual incentives of $270–$3,500, contingent on performance.

The role handles a range of fundamental customer interactions and product sales, including Member Services, concierge services, DMV/MVD, auto travel, unlicensed insurance services, and smart home security. Associates are expected to use consultative sales techniques, identify Member needs, recommend appropriate solutions, and close sales while following branch procedures and compliance requirements. Responsibilities may include the seven fundamental skills and growth skills depending on branch needs.

Work takes place in varied office and branch environments. The position involves extended periods standing, walking, or sitting at a desk or computer workstation; physical requirements include bending and lifting up to 15 pounds. The posting states that about 98% of time is spent using a video display terminal and also describes computer use as approximately 50–80% of work time. Travel may be by car, plane, or other transportation to attend business meetings.

Requirements

• High school diploma or GED.
• Two to four years of work experience, including at least one year in a sales role.
• Sales experience is required.
• Current and valid driver’s license.
• Ability to meet sales goals and use sales skills to identify needs, generate sales, and retain existing business.
• Strong customer-service orientation, problem-solving ability, and professional, friendly manner.
• Active listening, adaptability, and strong communication skills, including the ability to adjust communication style.
• Ability to learn and adapt quickly to multiple products, services, computer systems, and branch processes.
• Ability to travel and flexibly cover shifts at multiple locations, including Saturdays.
• Ability to follow standard operating procedures and compliance requirements.
• Availability for rotating Saturdays.
• Must meet any bonding, fingerprinting, or P&C licensing requirements that apply to branch needs.
• Ability to stand, walk, sit for extended periods, bend, and lift up to 15 pounds.

Nice To Haves

• Experience in insurance, retail, hospitality, service industries, or call centers.
• Demonstrated success working with defined sales standards and goals and consistently meeting or exceeding targets.
• Customer service experience.
• Experience with sales, hospitality, insurance, retail, service industries, or call centers.

Responsibilities

• Deliver personalized Member service and value across multiple branch locations.
• Perform fundamental customer interactions, Member Services, and product sales, including services such as concierge, DMV/MVD, auto travel, unlicensed insurance services, and smart home security as required by branch needs.
• Meet individual sales targets and contribute to branch goals.
• Use consultative sales techniques to uncover Member needs, present relevant solutions, and close sales opportunities.
• Promote AAA products and services and reinforce the value of Membership across locations.
• Anticipate Member needs and adapt recommendations to the Member and the branch environment.
• Learn and maintain proficiency in AAA products, services, systems, branch operations, and applicable procedures.
• Follow standard operating procedures and compliance requirements at all assigned branches.
• Adapt to different branch teams, Member bases, system configurations, and processes.
• Travel between branch locations and cover shifts, including Saturdays, as needed.
• Build cross-functional capabilities across fundamental and growth skills as branch needs require.

Benefits

• 401(k) company match of $1 for $1 up to 6% of eligible earnings per pay period.
• Medical, dental, and vision benefits.
• Wellness program.
• Paid holidays.
• Paid time off accrued monthly.
• Depending on position, an additional 24 hours per year earmarked for volunteer activities.
• Free AAA Classic Membership.
• AAA product discounts.
• Tuition reimbursement program.
• Opportunity to participate in a discretionary annual incentive plan or other incentive plans, depending on position.
• Commissions through an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED