Member Experience Associate

TEKsystems•Charleston, SC

1d•$53,000 - $53,000•Hybrid

About The Position

The Member Experience Associate serves as a primary point of contact for members seeking support and guidance. The role handles inbound inquiries, resolves concerns through effective communication and problem-solving, documents interactions, and navigates multiple systems while building lasting relationships with empathy, professionalism, and attention to detail. This is a hybrid permanent position based in Charleston, South Carolina, with three days onsite and two days remote. The posting lists a regular schedule of 9:00 AM–6:00 PM in one section and 10:00 AM–7:00 PM in another; occasional Saturday work is required, up to 8–12 Saturdays per year depending on assignment. Comprehensive paid training and onboarding are provided. No insurance experience is required. The organization emphasizes employee development, coaching, mentorship, career planning, and internal promotion. Advancement paths may include leadership, operations, claims, training, and other specialized roles. Compensation is $53,000 annually, with overtime eligibility.

Requirements

Strong customer relationship-building and problem-solving abilities.
Ability to communicate effectively and remain helpful under pressure.
Empathy, professionalism, and attention to detail.
No insurance experience is required; training is provided.

Nice To Haves

Experience in hospitality, restaurants, retail, banking, healthcare administration, call centers, education, property management, customer support, or another service-centered industry.
Interest in career growth and advancement into leadership, operations, claims, training, or other specialized paths.

Responsibilities

Serve as a primary point of contact for members seeking support and guidance.
Handle inbound inquiries while delivering an exceptional service experience.
Resolve concerns through effective communication and problem-solving.
Document interactions and navigate multiple systems efficiently.
Build lasting relationships through empathy, professionalism, and attention to detail.