Member Experience Associate Part Time

BJ's Wholesale Club • Frankfort, KY

5d • $16

About The Position

The Member Experience Associate performs merchandise protection procedures, monitors activity at club entrances and exits, and provides superior customer service to members. The role includes following club policies and compliance requirements, supporting a safe and positive environment, and working with team members to meet daily club standards. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Strong interpersonal skills and attention to detail.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must have been employed with the company for at least 6 months.
• Must be at least 18 years old, except in Indiana, where the minimum age is 19, and Delaware, where the minimum age is 21.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Basic math skills preferred.

Responsibilities

• Greet, assist, and thank members promptly and professionally; resolve concerns courteously and escalate issues to management when needed.
• Maintain an understanding of merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to Asset Protection standards.
• Follow BEST procedures, cross-check merchandise against register receipts, verify high-value items, record discrepancies, and notify the front line for correction.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Inspect known repack articles to ensure compliance with repack awareness guidelines.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance alarms according to established procedures.
• Maintain high safety standards for members and team members.
• Inspect team members’, members’, and vendors’ bags and containers as they leave the building.
• Process empty water jug return vouchers for members.
• Maintain club policies and procedures and perform other assigned duties, including work in other departments as needed.
• Support club standards through teamwork, a clean and organized environment, and consistent execution of daily service standards.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the employee’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with shares available at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed