Member Experience Ambassador Part Time

BJ's Wholesale Club • Newark, DE

7d

About The Position

The Member Experience Ambassador performs merchandise protection procedures, monitors activity at club entrances and exits, and provides superior service to members. The role supports club policies, procedures, and compliance, while helping maintain a safe, positive, clean, and organized environment. Team members are expected to act with honesty and integrity, work collaboratively, adapt to changing needs, and keep members’ concerns and experience at the forefront.

The position involves following merchandise protection and shrink-alert procedures; checking receipts and merchandise; auditing pickup and delivery orders; responding to security alarms; monitoring traffic; and inspecting bags as people leave the building. The ambassador also helps uphold club standards, processes empty water jug return vouchers, and may perform other duties or work in other departments as needed. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Strong interpersonal skills and attention to detail.
• Ability to use a smart handheld device.
• Successfully complete required training and certification processes.
• Must have been employed with the company for at least 6 months.
• Must be at least 18 years old, except in Indiana, where the minimum age is 19, and Delaware, where it is 21.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Basic math skills.

Responsibilities

• Greet, assist, and thank members promptly and professionally; resolve concerns courteously and escalate issues to management when necessary.
• Follow merchandise protection procedures and shrink-alert protocols, and maintain the AP Alert Binder according to AP standards.
• Follow BEST procedures, including cross-checking merchandise against register receipts and verifying high-dollar-value items.
• Record register receipt discrepancies and notify the front line so they can be corrected promptly.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Inspect known repack articles to ensure repack awareness guidelines are followed.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established procedures.
• Maintain safety standards for members and team members.
• Inspect team members’, members’, and vendors’ bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Process empty water jug return vouchers for members.
• Maintain club policies and procedures and contribute to daily GOLD member and club standards.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off that includes vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options.
• Optional dental and vision coverage.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions; eligibility requirements vary by position.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed