Member Experience Ambassador

In-Shape Fitness • Sacramento, CA

5d

About The Position

The Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness, fostering meaningful connections and delivering exceptional service to members, guests, and team members. With a dedication to people and fitness, the MEA motivates and supports individuals throughout their wellness journeys while upholding standards of cleanliness, safety, and professionalism to create a positive, engaging club environment.

The role helps members and prospective members find suitable membership options, supports new members through the FitStart program, introduces them to club equipment and amenities, and assists with the mobile app. The MEA responds to member inquiries and requests, recommends relevant retail products, resolves concerns in accordance with company guidelines, and contributes to a welcoming and motivating community. Additional duties may include helping elsewhere in the club and, during the season at applicable clubs, monitoring the pool and slide and enforcing slide rules.

Requirements

• High school diploma or equivalent.
• Passion for fitness and helping others with their fitness journeys.
• Basic fitness and sales experience.
• Excellent in-person and telephone communication and listening skills.
• Demonstrated customer service experience and a friendly, outgoing, approachable disposition.
• Ability to work under pressure and time constraints while maintaining positive behavior in member interactions.
• Basic computer skills.
• Attend and participate in required meetings and trainings as needed.
• Willingness and ability to work a flexible shift, including evenings, weekends, and holidays.
• Current CPR certification or ability to pass CPR certification within 60 days of hire.
• First Aid training is required only at clubs with pool slides.

Nice To Haves

• Bilingual skills.

Responsibilities

• Get to know members, prospective members, and guests and share In-Shape’s fitness philosophy.
• Present membership options and help determine which best fits a person’s fitness goals.
• Support new members through the FitStart program and familiarize them with the club and equipment.
• Assist members and new members with downloading and using the mobile app.
• Give club tours and highlight amenities, activities, programs, and promotions relevant to visitors’ needs and interests.
• Stock, sell, and recommend retail items that support members’ fitness goals.
• Respond promptly and accurately to member needs by phone and in person, and complete requested membership changes.
• Deliver a welcoming, motivating, and consistent member experience that exceeds expectations.
• Follow and adhere to the In-Shape Clean Approach.
• Resolve concerns and problems while meeting member needs and following company guidelines.
• Maintain a safe environment by correctly implementing safety policies and procedures.
• Assist in building the In-Shape member community through a consistent member experience.
• Assist in other areas of the club as needed.
• During the season, where applicable, monitor the pool and slide and implement slide rules.
• Perform additional duties and responsibilities as assigned.

Benefits

• Free health club membership.
• Casual work environment.
• Discounts on in-club retail items and current vendor partner offerings, including NASM.
• Opportunity for growth and professional development.
• 401(k) savings plan.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED