Member Experience Ambassador

In-Shape Solutions LLC • Rancho Cordova, CA

2d • Onsite

About The Position

The Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness, fostering meaningful connections and providing exceptional service to members, guests, and team members. With a strong dedication to people and fitness, the MEA motivates and supports individuals throughout their wellness journeys. The role upholds high standards of cleanliness, safety, and professionalism to maintain a positive, engaging club environment.

The MEA learns about members’ and prospective members’ needs and fitness goals, explains membership options, introduces new members to the club and its equipment through FitStart, and helps them use the mobile app. The role also provides personalized club tours, recommends relevant retail items, responds to member inquiries and requests, handles membership changes, and resolves concerns in accordance with company guidelines. The MEA follows the In-Shape Clean Approach and safety procedures, assists elsewhere in the club as needed, and may monitor the pool and slide during the season at applicable locations.

Requirements

• High school diploma or equivalent.
• Passion for fitness and helping others with their fitness journeys.
• Basic fitness and sales experience.
• Excellent in-person and telephone communication and listening skills.
• Demonstrated customer service experience and a friendly, outgoing, approachable disposition.
• Ability to work under pressure and time constraints while maintaining positive behavior in member interactions.
• Basic computer skills.
• Willingness and ability to work a flexible shift, including evenings, weekends, and holidays.
• Current CPR certification or ability to pass CPR certification within 60 days of hire.
• First Aid training, required only at clubs with pool slides.

Nice To Haves

• Bilingual skills.

Responsibilities

• Build connections with members, prospective members, and guests; explain In-Shape’s fitness philosophy and help identify membership options suited to their fitness goals.
• Support new members through the FitStart program by familiarizing them with the club and its equipment.
• Help members and new members download and get started with the mobile app.
• Give club tours and highlight amenities, activities, programs, and promotions relevant to each person’s needs, interests, and goals.
• Stock, sell, and recommend retail items that support members’ fitness goals.
• Respond promptly and accurately to member needs in person and by phone, and complete requested membership changes.
• Provide a welcoming, motivating, and consistently positive member experience that exceeds expectations.
• Follow and adhere to the In-Shape Clean Approach.
• Resolve member concerns and problems while meeting member needs and following company guidelines.
• Maintain a safe environment by correctly implementing safety policies and procedures.
• Assist in building the In-Shape member community through a consistent member experience.
• Assist in other areas of the club when needed.
• During the season, monitor the pool and slide as needed at applicable clubs and enforce slide rules.
• Attend and participate in required meetings and trainings as needed.
• Perform additional duties and responsibilities as assigned.

Benefits

• Free health club membership.
• Casual work environment.
• Discounts on in-club retail items and current vendor partner offerings, including NASM.
• Opportunity for growth and professional development.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED