Member Experience Ambassador

In-Shape Solutions LLC•Stockton, CA

22h

About The Position

The Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness by fostering meaningful connections and delivering exceptional service to members, guests, and team members. The role supports people throughout their wellness journeys and helps maintain a clean, safe, professional, positive, and engaging club environment. The MEA welcomes and assists members and prospective members, explains membership options, supports new members through the FitStart program, and helps them use the club and its equipment and mobile app. The role also promotes relevant club amenities, activities, programs, promotions, and retail items; responds to member needs and membership-change requests; resolves concerns in accordance with company guidelines; and helps maintain safety and cleanliness standards. Additional club duties may be assigned, including monitoring pools and slides during the season where applicable.

Requirements

High school diploma or equivalent.
Passion for fitness and helping others with their fitness journeys.
Basic fitness and sales experience.
Excellent in-person and telephone communication and listening skills.
Demonstrated customer service experience and a friendly, outgoing, approachable disposition.
Ability to work well under pressure and time constraints while maintaining positive behavior in member interactions.
Basic computer skills.
Willingness and ability to work a flexible shift, including evenings, weekends, and holidays.
Current CPR certification, or ability to pass CPR certification within 60 days of hire.
First Aid training is required only at clubs with pool slides.

Nice To Haves

Bilingual skills.

Responsibilities

Get to know members, prospective members, and guests, share In-Shape’s fitness philosophy, and recommend membership options aligned with their fitness goals.
Support new members through the FitStart program by familiarizing them with the club and equipment.
Assist members and new members with downloading and getting started with the mobile app.
Give club tours and highlight amenities, activities, programs, and promotions relevant to each person’s needs, interests, and goals.
Stock, sell, and recommend retail items that support members’ fitness goals.
Respond promptly and accurately to member needs in person and by phone, and complete requested membership changes.
Create a welcoming and motivating member experience and help build the In-Shape community.
Follow and adhere to the In-Shape Clean Approach.
Resolve member concerns and problems while following company guidelines.
Maintain a safe environment by correctly implementing safety policies and procedures.
Assist in other areas of the club as needed.
During the season, where applicable, monitor the pool and slide as needed and enforce slide rules.
Perform additional duties and responsibilities as assigned.
Attend and participate in required meetings and trainings as needed.