Member Experience Ambassador

In-Shape Solutions LLC • Sacramento, CA

6d • Onsite

About The Position

The Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness, fostering meaningful connections and delivering exceptional service to members, guests, and team members. The role supports people throughout their wellness journeys while maintaining high standards of cleanliness, safety, and professionalism to create a consistently positive and engaging club environment.

MEAs learn about members’ and prospective members’ needs, explain membership options, support new members through the FitStart program, and help them get started with the club, equipment, and mobile app. They provide tours, recommend relevant amenities and retail items, respond to inquiries, process membership changes, and resolve concerns in accordance with company guidelines. They also help maintain a safe, clean, welcoming club, assist in other areas as needed, and may monitor the pool and slide during the season where applicable.

Requirements

• High school diploma or equivalent.
• Passion for fitness and helping others with their fitness journeys.
• Basic fitness and sales experience.
• Excellent communication and listening skills, both in person and by phone.
• Demonstrated customer service experience and a friendly, outgoing, approachable disposition.
• Ability to work well under pressure and time constraints and maintain positive behavior in member interactions.
• Basic computer skills.
• Willingness and ability to work a flexible shift, including evenings, weekends, and holidays.
• Current CPR certification or ability to pass CPR certification within 60 days of hire.
• First Aid training is required only at clubs with pool slides.

Nice To Haves

• Bilingual skills.

Responsibilities

• Get to know members, prospective members, and guests; share In-Shape’s fitness philosophy and explain membership options suited to their fitness goals.
• Support new members through the FitStart program by familiarizing them with the club and equipment.
• Assist members and new members with downloading and getting started with the mobile app.
• Give club tours and highlight amenities, activities, programs, and promotions relevant to each person’s needs, interests, and goals.
• Stock, sell, and recommend retail items that support members’ fitness goals.
• Respond promptly and accurately to member needs in person and by phone, and complete requested membership changes.
• Create a welcoming and motivating member experience that exceeds expectations and helps build the In-Shape community.
• Follow and adhere to the In-Shape Clean Approach.
• Resolve member concerns and problems while following company guidelines.
• Maintain a safe environment by correctly implementing safety policies and procedures.
• Assist in other areas of the club when needed.
• During the season, where applicable, monitor the pool and slide and enforce slide rules.
• Perform additional duties and responsibilities as assigned.
• Attend and participate in required meetings and trainings as needed.

Benefits

• Free health club membership.
• Casual work environment.
• Discount on in-club retail items and current vendor partner offerings, including NASM.
• Opportunity for growth and professional development.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED