Member Experience Ambassador

In-Shape Solutions LLC•Knoxville, TN

About The Position

The Member Experience Ambassador (MEA) serves as the heartbeat of the club, building meaningful connections and delivering exceptional service to members, guests, and team members. The role supports people throughout their wellness journeys while maintaining high standards of cleanliness, safety, and professionalism to create a positive, engaging club environment. The MEA learns about members’ and prospective members’ fitness goals, explains membership options and the club’s fitness philosophy, gives tours, and helps new members get oriented through the FitStart program. The role also provides assistance with the club’s mobile app, recommends and sells relevant retail items, responds to member requests, and resolves concerns in accordance with company guidelines. MEAs follow the Clean Approach and safety procedures, may monitor pools and slides during the season at applicable clubs, and assist in other areas as needed.

Requirements

High school diploma or equivalent.
Passion for fitness and helping others with their fitness journeys.
Basic fitness and sales experience.
Excellent communication and listening skills, both in person and by phone.
Demonstrated customer service experience and a friendly, outgoing, approachable disposition.
Ability to work under pressure and time constraints while maintaining positive behavior in member interactions.
Basic computer skills.
Willingness and ability to work a flexible shift, including evenings, weekends, and holidays.
Current CPR certification or ability to pass CPR certification within 60 days of hire.
First Aid training is required only at clubs with pool slides.

Nice To Haves

Bilingual skills.

Responsibilities

Learn about members, prospective members, and guests, share the club’s fitness philosophy, and explain membership options based on individual fitness goals.
Support new members through the FitStart program and familiarize them with the club and its equipment.
Assist members and new members with downloading and getting started with the mobile app.
Give club tours and highlight amenities, activities, programs, and current promotions suited to each person’s needs and interests.
Stock, sell, and recommend retail items that support members’ fitness goals.
Respond promptly and accurately to member needs in person and by phone, and complete requested membership changes.
Create a welcoming and motivating member experience and help build the club community.
Follow and adhere to the Clean Approach.
Resolve member concerns and problems while meeting member needs and following company guidelines.
Maintain a safe environment by correctly implementing safety policies and procedures.
Assist in other areas of the club when needed.
During the season, monitor the pool and slide as needed at applicable clubs and enforce slide rules.
Attend and participate in required meetings and trainings as needed.
Perform additional duties and responsibilities as assigned.