Member Experience Ambassador

In-Shape Fitness•Rancho Cordova, CA

About The Position

The Member Experience Ambassador (MEA) serves as a key point of connection for In-Shape Fitness members, prospective members, guests, and team members. The role focuses on delivering exceptional customer service, supporting people in their fitness journeys, and helping maintain a clean, safe, professional, welcoming, and motivating club environment. MEAs explain membership options, orient new members to the club and equipment, and promote amenities, programs, activities, and products that suit individuals’ needs and goals. The position may also involve monitoring a pool and slide during the season at applicable clubs.

Requirements

High school diploma or equivalent.
Passion for fitness and helping others with their fitness journeys.
Basic fitness and sales experience.
Excellent communication and listening skills, both in person and by phone.
Demonstrated customer service experience and a friendly, outgoing, approachable disposition.
Ability to work well under pressure and time constraints and display positive behavior in member interactions.
Basic computer skills.
Willingness and ability to work a flexible shift, including evenings, weekends, and holidays.
Current CPR certification or ability to pass CPR certification within 60 days of hire.
First Aid training is required only at clubs with pool slides.

Nice To Haves

Bilingual skills.

Responsibilities

Get to know members, prospective members, and guests and share In-Shape’s fitness philosophy.
Present membership options and help people identify the option that best fits their fitness goals.
Support new members through the FitStart program by familiarizing them with the club and equipment.
Assist members and new members with downloading and getting started with the mobile app.
Give club tours and highlight amenities, activities, programs, and promotions relevant to each person’s needs, interests, and goals.
Stock, sell, and recommend retail items that support members’ fitness goals.
Respond promptly and accurately to member needs in person and by incoming phone calls, and complete requested membership changes.
Create a welcoming and motivating member experience that exceeds expectations and helps build the In-Shape community.
Follow the In-Shape Clean Approach.
Resolve member concerns and problems while meeting member needs and following company guidelines.
Maintain a safe environment by correctly implementing safety policies and procedures.
Assist in other areas of the club when needed.
During the season, where applicable, monitor the pool and slide and enforce slide rules.
Attend and participate in required meetings and trainings as needed.
Perform additional duties and responsibilities as assigned.