Member Experience Ambassador Part Time

BJ's Wholesale Club • Newark, DE

8d • $17

About The Position

The Member Experience Ambassador performs merchandise protection procedures, monitors entrance and exit activity, and provides superior service to members. The role supports club policies, procedures, compliance, safety, and daily GOLD Member and Club Standards. The Ambassador works collaboratively, maintains a friendly and positive attitude, addresses member concerns, and escalates issues when appropriate. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Strong interpersonal skills and attention to detail.
• Ability to use a smart handheld device.
• Successfully complete required training and certification processes.
• Must have been employed with the company for at least 6 months.
• At least 18 years of age, except in Indiana, where the minimum is 19, and Delaware, where the minimum is 21.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Basic math skills preferred.

Responsibilities

• Greet, assist, and thank members promptly and professionally; resolve concerns courteously and escalate issues to management when necessary.
• Understand and follow merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow BEST procedures, including cross-checking merchandise against register receipts, verifying high-value items, recording receipt discrepancies, and notifying the front line to correct them.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Inspect known repack articles to execute repack awareness guidelines.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance alarms according to established procedures.
• Maintain high safety standards for members and team members.
• Inspect team members’, members’, and vendors’ bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Process empty water jug return vouchers for members.
• Maintain club policies and procedures.
• Perform other assigned duties, including working in other departments as needed.
• Support the application of club policies, procedures, and compliance; work collaboratively to achieve goals and maintain a safe, positive, inclusive environment.
• Understand how to access and read department production or financial performance reporting and recognize the business impact of consistent execution.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with shares available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed