Member Experience Representative - Part-Time

Resource One Credit Union • Garland, TX

9d

About The Position

The Member Experience Representative assists credit union members and non-members with administrative and financial transactions. The role processes routine banking transactions and recommends products and services based on members’ financial goals. The representative provides courteous service, maintains knowledge of the credit union’s offerings, and performs teller functions, including drive-up and night-drop duties as assigned.

Candidates must successfully complete a credit check, background check, and drug screen. The job description notes that it is not a complete statement of all duties, responsibilities, and physical demands of the position. Resource One is an equal employment opportunity employer and describes its community as inclusive of people of all races, religions, cultures, physical abilities, sexual orientations, and gender identities and expressions.

Requirements

• High school diploma or equivalent.
• At least 1 year of cash-handling experience.
• Excellent mathematical and problem-solving skills.
• Excellent written, listening, and verbal communication skills.
• Excellent customer service skills.
• Ability to operate a 10-key series.
• Ability to maintain discretion and confidentiality.
• Ability to multitask, prioritize, and adapt to a consistently changing environment.
• Proficiency in Microsoft computer applications.
• Successfully complete a credit check, background check, and drug screen.

Nice To Haves

• Prior banking or credit union experience.

Responsibilities

• Greet members professionally and courteously, and assist with their issues, questions, and requests.
• Process deposits, withdrawals, cashier’s checks, money orders, and loan payments in person, by telephone, or by mail.
• Balance and verify transactions and cash totals daily.
• Maintain working knowledge of the full range of products and services and offer appropriate options to members and potential members.
• Open and close computer terminal accounts daily.
• Examine documents for endorsement and negotiability, and promptly detect and resolve discrepancies.
• Perform drive-up teller and night-drop functions as assigned.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED