Member Experience Representative

Alabama Credit Union • Madison, AL

22h

About The Position

At Alabama Credit Union, employees have opportunities for learning and advancement, community support activities, and input on company initiatives. This frontline position serves members at the County Line Branch in Madison, Alabama. The representative welcomes and onboards members by opening new accounts, assists with loan requests and financial transactions, and builds relationships while identifying opportunities for members to use additional products and services.

The role includes accurately and efficiently opening accounts and handling basic financial transactions, such as deposits and withdrawals, credit card payments, balance transfers, and debit card and check orders. The representative also provides information about products and services to address members’ financial needs. Success in the role calls for attention to detail, the ability to manage multiple priorities in a fast-paced environment, and an interest in helping people and discussing relevant products and services.

Requirements

• High school diploma or equivalent.
• Customer service skills.
• Cash-handling ability.
• Good computer skills, including the ability to use Microsoft Office products and web-based applications.
• Ability to follow lengthy account-opening procedures.
• Ability to describe and sell products and services to members.
• Ability to shift focus efficiently in a fast-paced environment with multiple priorities.
• Attention to detail.
• Desire to help others in the community.
• Interpersonal skills for building relationships, soliciting cooperation, and resolving conflicts; requires discretion, confidentiality, diplomacy, and tact.

Nice To Haves

• One to three years of similar or related experience.
• Bilingual Spanish skills.

Responsibilities

• Open new accounts and onboard members.
• Assist members with loan requests.
• Conduct financial transactions, including deposits and withdrawals, credit card payments, and balance transfers.
• Receive debit card and check orders.
• Provide information about products and services to address members’ financial needs.
• Identify opportunities for members to use additional credit union products and services.
• Provide relationship-building service and first-level conflict resolution.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED