Member Experience Representative
About The Position
The Member Experience Representative is a frontline position at Alabama Credit Union’s West Mobile Branch in Mobile, Alabama. The role serves members by onboarding them, opening new accounts, assisting with loan requests and financial transactions, and building relationships. Transactions include handling cash and other negotiable instruments, deposits and withdrawals, credit card payments, balance transfers, and debit card and check orders. The representative provides accurate, efficient service and information about products and services that may meet members’ financial needs. This position involves working in a fast-paced environment with multiple priorities and following detailed procedures, particularly for account opening. It offers opportunities to provide member and community service while developing sales skills. The role requires frequent personal contact to build relationships, resolve first-level conflicts, and solicit cooperation, along with discretion and tact when handling confidential discussions.
Requirements
- High school diploma or equivalent.
- Customer service skills.
- Cash-handling experience or ability.
- Good computer skills, including the ability to use Microsoft Office products and web-based applications.
- Ability to follow lengthy procedures for account opening.
- Ability to describe and sell products and services to members.
- Ability to change focus efficiently in a fast-paced environment.
- Desire to help others in the community.
Nice To Haves
- One to three years of similar or related experience.
- Bilingual Spanish language skills.
Responsibilities
- Engage and onboard members by opening new accounts and providing a relationship-building experience.
- Assist members with loan requests and financial transactions, including handling cash and other negotiable instruments.
- Conduct deposits and withdrawals and post credit card payments and balance transfers.
- Receive debit card and check orders.
- Provide accurate and efficient member service.
- Describe and sell products and services to help meet members’ financial needs.
- Follow detailed procedures for account opening and shift focus efficiently among multiple priorities.
Benefits
- Learning and advancement opportunities.
- Community support activities.
- Opportunities to provide input on company initiatives.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
