Member Experience Representative

Alabama Credit Union • Fairhope, AL

2d • Onsite

About The Position

The Member Experience Representative is a frontline position at Alabama Credit Union’s Fairhope Branch in Fairhope, Alabama. The role serves members by onboarding them, opening new accounts, assisting with loan requests and financial transactions, and building relationships. It also involves handling cash and other negotiable instruments and identifying opportunities for members to use additional credit union products and services.

The representative conducts transactions accurately and efficiently, including deposits, withdrawals, credit card payments and balance transfers, and debit card and check orders. They provide information about products and services to help meet members’ financial needs. This is a fast-paced, detail-oriented role involving multiple priorities, personal interaction, and the ability to follow account-opening procedures. The position offers learning and advancement opportunities, community support activities, and opportunities to provide input on company initiatives.

Requirements

• High school diploma or equivalent.
• Customer service skills.
• Cash-handling experience or ability.
• Good computer skills, including the ability to use Microsoft Office products and web-based applications.
• Ability to follow lengthy procedures for account opening.
• Ability to describe and sell products and services to members.
• Ability to change focus efficiently in a fast-paced environment.
• Desire to help others in the community.
• Interpersonal skills for relationship-building, first-level conflict resolution, and soliciting cooperation.
• Ability to handle confidential discussions with discretion, diplomacy, and tact.

Nice To Haves

• One to three years of similar or related experience.
• Bilingual Spanish skills.

Responsibilities

• Welcome and onboard members, including opening new accounts.
• Assist members with loan requests and financial transactions, including handling cash and other negotiable instruments.
• Conduct deposits and withdrawals, post credit card payments and balance transfers, and receive debit card and check orders accurately and efficiently.
• Provide information about products and services and identify opportunities to help members use additional offerings.
• Build relationships with members and provide service that supports their financial needs.
• Follow account-opening procedures and manage changing priorities in a fast-paced environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED